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Contents
Downloading and installing Adobe Reader
Configuring Adobe Reader, if necessary
Troubleshooting Common Problems
Trouble Viewing PDF documents?
Trouble Printing PDF documents?
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Setting up Adobe Reader
Step 1: Testing Adobe Reader - Do I already have it set up?
To determine if you already have Adobe Reader installed and set up correctly, click the following link: Test Adobe Reader.
If a test PDF document which says "Congratulations" appears, then Adobe Reader is installed and your browser is configured to work with it.
If not, proceed to Step 2.
Step 2: Downloading and installing Adobe Reader
- Click
to get the latest version of the free Adobe Reader. - Follow the steps and click CONTINUE.
- Click on the red DOWNLOAD button.
- The Save As dialog box will appear. You can accept the default location and click Save to continue or use the drop down list to select the desired location on your computer, and then click Save.
- After the Adobe installation file downloads, double click on the file to install Adobe Reader and follow the instructions on the screen.
Test it: Close and restart your browser. Come back to this page and click the Test Adobe Reader link again. Does the PDF document load? If not, proceed to Step 3.
Step 3: Configuring Adobe Reader (if it still does not work after installation)
After Adobe Reader installs, no further configuration should be needed. If Adobe Reader is still not working properly, then try the following:
- Internet Explorer Users: Enabling Active X
If you have already installed Adobe Reader on your computer but the Test Adobe Reader document does not display in Internet Explorer, you may need to enable Active X:
- From the Internet Explorer menu bar, click on Tools > Internet Options.
- Click the Security tab.
- Select the Internet zone.
- Under Security Level for this zone, click Default Level. The security level should now say Medium. This will enable Active X.
- Click the following link to verify that Adobe Reader now works: Test Adobe Reader.
- Setting Adobe Reader to run as a separate application:
By default, Adobe Reader installs itself to run as a browser plugin, meaning that it will display PDF files inside your browser window. As an alternative, you can set Adobe Reader to open in a separate window.Adobe Reader 6.x or Adobe Reader 6.x:
- Close your browser.
- Start Adobe Reader. (Look in Start Menu > Programs.)
- Go under Edit > Preferences.
- Select Internet in the list on the left.
- Deselect Display PDF in Browser and click OK.
- Close Adobe Reader.
- Restart your browser.
- Click the following link: Test Adobe Reader. Does the test PDF file open in a new window? (If your browser prompts you to open the file or save it, try opening it.)
Adobe Reader 5.x or Adobe Reader 5.x:
- Close your browser.
- Start Adobe Reader. (Look in Start Menu > Programs.)
- Go under Edit > Preferences > General.
- Select Options in the list on the left.
- Deselect Display PDF in Browser and click OK.
- Close Adobe Reader.
- Restart your browser.
- Click the following link: Test Adobe Reader. Does the test PDF file open in a new window? (If your browser prompts you to open the file or save it, try opening it.)
Using Adobe Reader
Clicking on the link to a PDF file should cause the PDF file to download and open for viewing.
The Adobe Reader tool bar has tools for
- Navigating within the document
.
(You can also scroll and use the Page Up and Page Down keys.)- Adjusting the size of the text
.
- Rotating the document's orientation
.
Click on the printer icon
on the Adobe Reader tool bar to print the document.
Click on the diskette icon
on the Adobe Reader tool bar to save the document on your computer.
Saving PDF Documents - Alternate method:
- Right-click on the link to the PDF document and save it on your computer:
- INTERNET EXPLORER: Click "Save Target As".
- NETSCAPE: Click "Save Link As" and be sure to change the extension of the file name to .pdf when you save it.
- Double click on the file you have saved. If Adobe Reader has been installed on your computer, it should launch and display the document.
Troubleshooting Common Problems
Trouble Viewing PDF documents?
Adobe Reader does not start when I click on the link to a PDF file
- See the above section on setting up Adobe Reader to make sure that you have Adobe Reader installed and configured properly.
- Try saving the PDF file on your computer (see saving - alternate method, above) and opening it from there.
Adobe Reader starts but the document does not display.
- Some PDF files are very large and take a long time to download. Also, the server may experience slowdowns during times of peak activity.
- Look at the status bar (at the bottom of your browser window where the document is loading) and see if it indicates that a document is being downloaded.
- If downloading activity is occurring, you may need to just give it more time.
- If downloading activity is not occurring (or appears to be "stuck"), then you may either click your browser's BACK button and try again, or try saving the PDF file to your computer (see Saving PDF Documents - Alternate Method, above) and opening it from there.
Document displays sideways or upside down
Click the Rotate View icon on the Adobe Reader tool bar until the document appears right side up.
Document size needs to be changed (e.g. document is too small to read on the screen).
Use the Zoom In/Zoom Out tool
Trouble Printing PDF documents?
- Try using the print icon
- If print icon is grayed out, it may mean that the document's security prevents printing.
- To learn more about resolving printing problems, go to the Adobe Reader Support page and look at the section under Printing.
Document takes a very long time to print.
Some factors that affect print time:
- The size of the file
- The type of network connection with which you are working
- The speed of the computer on which you are working
- The type and memory of the printer you are using
Try printing it on a different printer, one with more memory, or try printing it one page at a time.
Document prints only odd or even pages.
Select the "Even and Odd Pages" option on the Adobe Reader print dialog box (that appears when you click the printer icon).
Document prints as mirror image.
Select the "Print as image" option on the Adobe Reader print dialog box (that appears when you click the printer icon).
Document prints slightly smaller in size than expected.
READER 5: Choose File > Print, and make sure that the "Shrink Oversized Pages to Paper Size" option in the Print dialog box is unchecked.
READER 6: Choose File > Print, and in the drop down list next to "Page Scaling", make sure that None is selected.
Adobe Reader 4 is not compatible with Windows XP. Please download and install a later version of Adobe Reader.
Need Help?
AskAC (806) 371-5000