FAQ Overview

Colleague

What are the requirements for my Colleague password?

The New Password must be AlphaNumeric and be 7 or 8 in length.

Do not use any special characters eg: !@#$%^&, etc.

You cannot use any of the last three passwords.

The new password must be different from the current password by at least three characters/numbers.

Author: Tim F. Hicks
Last update: 09-25-2018 22:28


How do I change my Colleague Password?

Please see the attached document.

Author: Tim F. Hicks
Last update: 09-25-2018 23:00


I entered my login information to Colleague and got this error: Login / expired check: Unable to find required prompt named 'Command Prompt'

This message means you have entered your login information incorrectly.

Author: Colt Williams
Last update: 09-26-2018 22:05


I need my Colleague password reset. Who do I call?

Send an email to DL-Programming and someone will reset your password for you.

 

Author: Sarah R. Bargas
Last update: 09-27-2018 15:02


My Colleague session is stuck, who do I call?

Send an email to DL-Programming@actx.edu  and someone will close that session. Once the session is closed, please log out of your Colleague session. If you are unable to log out, click the red x in the upper right-hand corner of your browser. Once you have closed your browser, please log back into Colleague.

Author: Sarah R. Bargas
Last update: 09-27-2018 15:09


How do I access Colleague UI?

Use the following URL to access Colleague UI:

https://uifive.actx.edu

Make sure to allow popups to uifive.actx.edu in the browser.

Author: Tim F. Hicks
Last update: 09-28-2018 23:56


When I create, download, or print a report in Colleague, it cuts off the left hand side of the text. What settings should I use?

This entry is in revision and can not be displayed.

Author: Colt L. Williams
Last update: 10-10-2018 17:24


Equipment

How do I request new computer equipment for my office or new staff member?

This entry is in revision and can not be displayed.

Author: Ellen Patterson
Last update: 09-27-2018 00:01


Classroom podium is not working correctly.

Use the following steps.
1. Properly shut down the computer.
2. Unplug podium power from the wall.
3. Wait 30 seconds.
4. Plug podium power back in the wall.
5. Press power on the front of the computer.

System should be back in service.

Author: Shon E. Wagner
Last update: 09-27-2018 18:38


How do I request replacement toner cartridges for my office or department printer?

This entry is in revision and can not be displayed.

Author: Ellen F. Patterson
Last update: 09-28-2018 23:16


How do I become a vendor for computer related items with Amarillo College?

This entry is in revision and can not be displayed.

Author: Ellen F. Patterson
Last update: 09-28-2018 23:18


How do I become a vendor for computer related items with Amarillo College?

This entry is in revision and can not be displayed.

Author: Ellen F. Patterson
Last update: 09-28-2018 23:20


How do I become a vendor for computer related items with Amarillo College?

This entry is in revision and can not be displayed.

Author: Ellen F. Patterson
Last update: 09-28-2018 23:20


Do I have to contact IT to order any computer related supplies?

This entry is in revision and can not be displayed.

Author: Ellen F. Patterson
Last update: 09-28-2018 23:22


How does Amarillo College dispose of their old computer equipment?

This entry is in revision and can not be displayed.

Author: Ellen F. Patterson
Last update: 09-28-2018 23:23


Website » AC Connect

What is the AC Connect Portal and where do I find it?

AC Connect is a personal pathway to your student account, Google Apps and Gmail, your calendar, AC Blackboard Classes, and other important student information. It is located at the top of the AC homepage www.actx.edu, or visit the direct page at acconnect.actx.edu.

Author: Thomas N DeJesus
Last update: 06-28-2018 17:32


I can’t sign into AC Connect, how do I retrieve or change my password?

Go to the acconnect.actx.edu portal sign-in page and click on the red “Help” button. You will be promted to enter your information,  and will allow you to reset your account. For further assistance, call AskAC at 806-371-5000 or visit one of our Customer Service Counters

Author: Thomas N DeJesus
Last update: 10-15-2018 22:37


What is the Self Service Tab in the AC Connect Portal?

The Self Service Tab in AC Connect gives you access to all your student account information, including:

  • Financial Information – Make a payment, Account Summary, 1098T, Direct Deposit (Bank Info), Payment Plans setup and agreement.
  • Financial Aid – FA awards, letters, and status.
  • Communication-Missing/received information from FA, Registrar, etc…
  • Registration- Search classes, register and drop classes, and info. on books for courses.
  • Academic Profile – Grades, transcripts, test summary, educational plan, schedules, and profile.
  • Academic Planning – Plan evaluation and much more...

Author: Thomas N DeJesus
Last update: 06-28-2018 17:34


I am unable to access my AC Connect Course from my home computer.

If you are experiencing issues accessing AC Connect, you may try using a different browser or checking accessibility on a different device.

If you are still unable to access AC Connect call AskAC at 806-371-5000.

Author: Thomas N DeJesus
Last update: 06-28-2018 17:58


I'm logged into AC Connect and I only see the Google Apps Email web part, not the Exchange Email web part.

You are probably on the Students Constituency. Click the Menu link at the top left and select with Staff or Faculty. If you do not see a link for Staff or Faculty contact AskAC at 806-371-5000.

Author: Tommy L. Morrison
Last update: 09-27-2018 00:06


I'm logged into AC Connect and I can't see my Exchange Email. It says I need to enter my credentials.

That is actually a link. Click where it says to enter your credentials and enter your credentials. They are the same username and password you used to log into AC Connect.

Author: Tommy L. Morrison
Last update: 09-27-2018 00:08


When I log into AC Connect I get a message that says I don't have a primary constituency.

You will need to contact AskAC at 806-371-5000 to get this error fixed.

Author: Tommy L. Morrison
Last update: 09-27-2018 00:12


Website » Blackboard

How do I access my courses online?

Online courses are accessible through the AC Connect Portal, and link to Black Board. Classes are listed along the left side of the portal.

Author: Thomas N DeJesus
Last update: 06-28-2018 17:37


I am having trouble with my online course in Blackboard, how do I get help?

The Center for Teaching and Learning can help with online course difficulties and issues with Blackboard.

 Contact CTL at 806-371-5992 or 806-371-5932 or email them at ctlhelp@actx.edu

Author: Thomas N DeJesus
Last update: 06-28-2018 18:00


I don't see all the enrolled students in my Blackboard class roster.

Contact CTL to have the enrollments updated for that section.

Author: Tommy L. Morrison
Last update: 09-27-2018 00:17


I’m having trouble accessing Blackboard through AC Connect. Is there an alternative link?

Author: Carlos Bargas
Last update: 09-27-2018 00:49


Network

How can space be added to my personal drive?

This entry is in revision and can not be displayed.

Author: Ellen F. Patterson
Last update: 09-28-2018 23:24


PC Questions

How do I fix the “Application Blocked By Java Security Error” when trying to access WebNow?

WebNow – “Application Blocked By Java Security Error”  

**Internet Explorer is the recommended browser to access WebNow**

http://webnow.actx.edu:8080/webnow/  

When trying to access WebNow, you get the following message: 

Use the following steps to correct this issue:

Type “Configure Java” into the search bar next to the Start Menu.

Click on the “Configure Java Desktop App” result.

The Java Control Panel will open. Click on the Security Tab at the top of the window.

Under “Exception Site List” click the Edit Site List button.

The Exception Site List window will open. From here, click the Add button.

A location field will be available.

Copy and paste or type the following address into the location field:

http://webnow.actx.edu:8080/webnow/

Click the Add button. A Security Warning window will pop up. Click Continue.

You will be taken back to the Exception Site List window. Click OK to continue.

On the Java Control Panel Window, click OK.

WebNow has been added as an exception. You will now be able to access it from your browser.

To proceed, YOU MUST close all open tabs and restart Internet Explorer.  

Once Internet Explorer has been re-opened, navigate back to  http://webnow.actx.edu:8080/webnow/

You should be greeted with the following screen:

Click the checkbox for I accept the risk and want to run the application. Also click on the blue button labeled advanced options. Be sure to check the box that says Do Not Show this again for apps from the publisher and location above. Click Run.

The WebNow login screen should now be available.

Author: Carlos Bargas
Last update: 10-07-2018 22:59


My wireless keyboard and mouse have suddenly stopped working. What do I do?

The first thing to do when this happens is to replace the batteries.

Once the batteries are replaced, the equipment should be back in working order.

If this is not the case, be sure to check if the wireless dongle that came with the mouse/keyboard is plugged into an active USB port on the computer.

Author: Carlos Bargas
Last update: 09-27-2018 14:49


When asking for help, IT is requesting that I provide them with the IT tag of my computer. What is this and where is it located?

An "IT tag" is a sticker placed on hardware to help keep track of our inventory.

For computer help and tech support purposes, the IT tag is usually located on the top or side of the computer tower. This helps the technician with finding the correct computer as well as providing valuable information to help expidite your work order.

Be sure to inform them of the tag number on the computer tower (box) and not the one located on the monitor (screen). 

Below is an example of what an IT tag looks like:

Author: Carlos Bargas
Last update: 09-27-2018 01:30


My computer password worked fine earlier but now my password doesn't work. What do I do?

You will need to go to someone else's computer and have them log in to their computer as they usually do. Then open any browser and go to https://acconnect.actx.edu and click on the red help button below.

Follow the instructions/prompts on the screen to reset your password. Once you are done, please log out of ACConnect and close the browser. You can then return to your computer and log in. If you are on any campus other than Washington, your password may take 30 minutes to work.

Author: Sarah R. Bargas
Last update: 09-27-2018 15:16


How do I install the secure Uniflow (Canon) printer?

In File Explorer type the following: \\ac-uniflow

The following window will open:  

Double click on the AC_Canon_SecurePrint icon.

Click yes or install to the prompts that follow.

The AC-Uniflow printer will now appear in your printer list.

Author: Carlos Bargas
Last update: 10-05-2018 23:47


Phones

How do I use Voicemail and can I see it in my email?

AC VOICE MAIL GUIDE
To check messages on your phone
Call ext.5377 and enter your security code, (the default security code is 0000)
(1) For yes, (2) for no
(*) Main Menu
(#) Move back a menu
(4) Hear new messages
(5) Leave messages
(6) Review old messages
(7) Set up options

To forward calls if your phone is busy or you do not answer it.
Receive a dial tone, and dial #7, or push the FWD BSY button, the dial tone will become “a stutter tone”, now enter the number that you want calls to go to.
Example: lift the handset and press #7 or FWD BSY button, then enter 5377, this will direct calls to your voice mail if your line is busy or you don’t answer.

To cancel call forward busy.
Receive a dial tone, and dial #8, or push the FWD BSY button, the dial tone will become “a steady tone”, now call forward busy has been canceled. Your phone will ring until it is answered or the caller hangs up.

To forward all calls.
Receive a dial tone, and dial #9, or push the FWD ALL button, the dial tone will become “a stutter tone”, now enter the number that you want calls to go to.
Example: lift the handset and press #9 or FWD ALL button, then enter 5377, this will direct all calls to your voice mail, tour phone will not ring.
Note: “forward all”, overrides “forward busy/no answer”

To cancel call forward all.
Receive a dial tone, and dial #0, or push the FWD ALL button, the dial tone will become “a steady tone”, now call forward all has been canceled.

Voice mail messages can be received in an email.
If your voice mail account is correct, you will receive a message on your phone and you will also receive an email message. You can listen to your message on email and it will still be available on your phone. If you want to delete a message you will be required to delete it on both email and on your phone.

Author: s0128099
Last update: 09-19-2018 23:19


This entry is in revision and can not be displayed.

Author: Albert Urbina
Last update: 09-28-2018 16:16


This entry is in revision and can not be displayed.

Author: Albert Urbina
Last update: 09-28-2018 16:25


This entry is in revision and can not be displayed.

Author: Albert Urbina
Last update: 09-28-2018 16:54


Website » Online Syllabus Manager

How do I add a department in the Syllabus Manager

Only Faculty and Staff can log into the Syllabus Manager with your ACNetID. But once you log in, you can add any department. You are taken to the "My Departments" page. Click the ADD MYSELF TO A DEPARTMENT button and select the department you need. Your access depends on your role: Administrators have full access, Faculty access is limited to creating new syllabi, or copying existing syllabi. Syllabus Managers can create, copy and edit all syllabi in their departments.

Author: Thomas N DeJesus
Last update: 09-25-2018 21:52


Network » E-Mail

How do I Access My AC Gmail Account

Your Amarillo College student email is available by through AC Connect. If you have forgotten your password, click on the red HELP button.

Author: Thomas N DeJesus
Last update: 06-28-2018 17:55


I’m having trouble trying to access my staff email through Outlook when I'm home. How do I fix this?

Trying to access your email at home with a work laptop can be tricky when trying to use Outlook.

Sometimes it works, sometimes it doesn’t.

A more reliable way to access your email from home is to use the Outlook Web App:

https://acmail.actx.edu/

Enter the same credentials you use to log into ACConnect.

Author: Carlos Bargas
Last update: 09-27-2018 00:24


I just changed positions, how do I update to my new current location on Outlook?

Please send an email to efpatterson@actx.edu with your new office location and phone number and it will be updated in Outlook within 24 hours.

Author: Ellen F. Patterson
Last update: 10-15-2018 22:43


How do I add AC email to my IPHONE

From the Home Screen, Choose settings.

Next tap Mail,Contacts, Calendars. You should see the following screen. Select Exchange

Next you will need to enter the information below

Once all the setting have been entered, Hit NEXT. Then choose what you want synced with your account then select SAVE. The phone will then verify your account. Upon successful completion, you will be taken back to the mail screen. Your account will now be listed in the accounts screen.

Author: Chris S. Brown
Last update: 10-15-2018 22:36


Network » User Accounts

What if I am a temporary employee of Amarillo College? How do I get access to J Drive and emails along with Wi-Fi?

This entry is in revision and can not be displayed.

Author: Ellen F. Patterson
Last update: 09-28-2018 23:37


Software

Can I get discounts on software?

Yes!  Amarillo College has coordinated with a list of companies to offer students and faculty/staff discounts on software, computer purchases, and cell phone service. 

View the list of available discounts at www.actx.edu/its.

Author: Thomas N DeJesus
Last update: 06-28-2018 17:57


Do you offer any software to help create/edit PDF files?

To help assist in the creation and editing of PDF files, we offer Nitro Pro.

To have this installed on your computer, send an email to tic@actx.edu with the following information:

Requestor Name

Department

IT TAG of the computer to be installed on.

Author: Carlos Bargas
Last update: 09-27-2018 01:29


Can the check in system used at General Assembly be used for other events?

Yes, it can. It can be preloaded with expected attendees and used anywhere that has a power source. No internet connection needed. It is currently used for General Assembly and events like Fall Fest and Badgerama.

All you have to do is send an email to DL-Programming@actx.edu and let us know the date of the event and the list of attendees or the group of people you would like preloaded into the system and we will get it ready for your event. IT will email you when the computer is ready to be picked up. Please note that the computers for check in are an all-in-one computer so there is a monitor, keyboard, mouse and scanner only. Please bring a cart with you when you pick up the prepared computers. When you are done with the event, simply drop the computer off where you picked it up from and IT will pull the data and send it to you via email as Excel spreadsheets.

Author: Sarah R. Bargas
Last update: 09-27-2018 14:53


How do I use Nitro Pro?

Author: Carlos Bargas
Last update: 10-05-2018 23:14


Do you offer Microsoft Office free for faculty/staff? How about students?

Faculty/Staff:

Microsoft Office is provided free of charge for full-time and part-time faculty and staff.

To request the software installation, send an email to tic@actx.edu.

You will need to schedule a time to bring your device to the TIC to have the application installed.  

Students/Student Workers:  

Microsoft provides Office 365 for students free of charge. You MUST have a valid school email address to qualify.

For more information, visit the following link: https://products.office.com/en-us/student/office-in-education

 

Author: Carlos Bargas
Last update: 10-15-2018 14:42


Data Storage

Where can I find a copy of the organizational chart?

P:\OrgChart\DEPTDIVSCHOOLCHART

On the P drive, in the OrgChart folder.

Author: Sarah R. Bargas
Last update: 09-27-2018 00:01


Are there training videos or instructions on how to use Cornerstone?

P:\Cornerstone

On the P drive, in the Cornerstone folder.

Author: Sarah R. Bargas
Last update: 09-27-2018 00:00