Appointments must be scheduled.
Instructor will be checking course 3 times a day.
If you have a disability (learning, mental, physical) that affects your ability to participate effectively and have access to any program or service at Amarillo College please contact Disability Services at (806) 345-5639 . Our offices are located in the Student Service Center office 112. More information may be found at www.actx.edu/disability.
Disability Services facilitates access to all programs and services according to the ADA, Americans with Disabilities Act and Section 504 of the Rehabilitation Act, as well as other federal and state laws.
Amarillo College is committed to providing equal access to all programs and services, including all working, learning, and service environments that affect equal access for persons with disabilities. This commitment to provide equal access and opportunity for persons with disabilities is in compliance with federal and state law. Amarillo College also strives to provide Electronic and Information Resources (EIR) that are accessible to all authorized users.
If you find you are unable to access material in an accessible format please contact the Disability Services Office at (806) 345-5639 . This office will work in conjunction with other campus resources to address and accommodate your issue in a timely manner.
As a student you may experience a range of issues that can cause barriers to learning, such as strained relationships, increased anxiety, alcohol/drug problems, feeling down, difficulty concentrating and/or lack of motivation. These mental health concerns or stressful events may lead to diminished academic performance or reduce a student's ability to participate in daily activities. Amarillo College offers services to assist you with addressing these and other concerns you may be experiencing. If you or someone you know are suffering from any of the aforementioned conditions, you can learn more about the broad range of confidential mental health services available on campus by calling the AC Counseling Center at 806-371-5900. The AC Counseling Center website is https://www.actx.edu/counseling/ . Also, if you are in need of social services (affordable housing, utilities, transportation, food, clothing, childcare, medical/dental/vision, legal), please call the AC Advocacy & Resource Center at 806-371-5439. The AC Advocacy & Resource Center website is https://www.actx.edu/arc
The Tutoring for Success policy applies to any student whose grade or performance in the course falls below a departmentally determined minimum threshold. In either of those cases, the instructor will direct the student to the appropriate tutoring service, which may be faculty-led, discipline-specific, and/or general. Under this policy, the instructor will follow specific departmental guidelines governing the use, duration, and grade component of the tutoring need.
Students who do not attend class on or prior to the census date will be administratively dropped. Effective Fall, 2016
Students who wish to withdraw from a course must complete all steps indicated on the Academic Withdrawal Request form by the course withdrawal deadline.
NOTE: Students who are attending Texas institutions of higher education, for the first time fall 2007 and later, may not withdraw from more than six courses during their academic career. This withdrawal limitation does not include dual credit or developmental classes (Senate Bill 1231 Rule 4.10.) For more information on Drop and Withdrawal Policies, please visit the Registrar's Office Web site.
The Amarillo College Privacy Policy is found at https://www.actx.edu/-amarillo-college-privacy-notice , and applies to all Amarillo College students. If you have questions about this privacy statement or you believe that your personal information has been released without your consent, send email to humanresources@actx.edu .
MDCA-1321-001 Administrative Procedures
Medical office procedures including appointment scheduling, medical records creation and maintenance, interpersonal communications, bookkeeping tasks, coding, billing, collecting, third party reimbursement, credit arrangements and computer use in the medical office.
Student ResourcesStudent Resources Website
Notice to Students enrolled in an educational program for preparation of issuance of certain occupational licenses:
Students enrolled in an educational program in preparation for obtaining certain occupational licenses are potentially ineligible for such license if the student has been convicted of an offense. For further information, please contact:
Melodie Graves
Justice Involved Advocate
Student Service Center 117
mgraves24@actx.edu
806-371-5995
Make appointment at https://melodiegraves.youcanbook.me
You can also contact the Legal Clinic, or the faculty member in charge of the educational program that you seek to enroll in. The further information you will receive will include notification to you of your right to request a criminal history evaluation letter from the licensing authority in order to clarify your particular situation.
(3 sem hrs; 3 lec)
On Campus Course
Administrative Medical Assisting, 6th edition, 2018, Cengage Learning.
Wilburta Q. Lindh, CMA, AAMA; Carol D. Tamparo, CMA, AAMA, PHD; Barbara M. Dahl; Julie A. Morris, RN, BSN, CBCS, CCMA, CMAA; Cindy Correa, AHI, AMT.
Student must purchase an Access Code for Mindtap for assignments on the computer in Blackboard
Paper, pens, pencils, textbook, computer, and quality internet provider
End-of-Course Outcomes:
Schedule appointments; create, document, and maintain patient medical records; correlate coding, billing, and collecting; perform bookkeeping tasks; utilize computer software for basic office functions; and demonstrate interpersonal communication skills.
COURSE GOALS:
The student will be able to communicate with the physician, patients, and other employees in the work situation, display professionalism, perform administrative and some limited clinical duties.
COURSE OBJECTIVES:
The student will be able to perform the following with at least 70% accuracy as evaluated by the program's faculty.
1. Professionalism
2. Communication
3. Administrative duties
4. Legal concepts
5. Office management
6. Instruction (Patients and Employees)
7. Financial management
Upon completion of the following the student will be able to do the following with at least 70% accuracy as evaluated by the faculty in the program:
• Communicate: Listen and observe; respond to verbal and non verbal cues; organize and express ideas in a concise, precise and logical manner; compose written communications using correct spelling, grammar and format; use medical terminology accurately; demonstrate courtesy, tact and timing; display empathy; adapt communications to individual's ability to understand; determine if communication was understood; effectively interact with others; adapt communication to individual cultural orientation.
• Display Professionalism: Maintain confidentiality; maintain ethical and legal standards; perform within the scope of training and education; perform within personal capabilities; accept responsibility for professional actions; project and promote a positive image of the profession; keep personal biases from interfering with performance of duties; support the professional organizations, maintain and increase knowledge and skills; promote positive public relations; monitor legislation applicable to the profession.
• Perform Administrative Duties: Type and transcribe accurately; develop and maintain filing systems; operate and maintain office equipment; apply computer concept to office practices; prepare and maintain medical records; screen and process mail; schedule and monitor appointments; use procedural and diagnostic coding; process insurance data and claims; adhere to current government regulations; develop and maintain billing and collection system; maintain office inventory, arrange meetings and travel; organize and prepare reports and manuscripts; maintain employee/employer benefit records; manage business financial transactions; evaluate and update office procedures.
• Manage Emergency Situations: Recognize emergency situations; maintain emergency equipment and supplies; operate emergency equipment; implement emergency procedures; administer first aid including CPR; maintain control of emergency situations; provide reassurance and support; document incidents. (This will be covered in class to a limited degree).
• Provide Instruction: Inform patients of office policies; educate patients regarding health care; consult with patients regarding insurance benefits and coverage; assist patients in obtaining services from community health resources; provide orientation for office personnel; supervise student practical experiences; train new personnel; develop clinical & administrative procedure manual.
• Manage Facilities and Personnel: Enforce safety and security procedures; provide attractive, clean, orderly, and comfortable surroundings; maintain personnel and payroll records; develop and coordinate work schedules; supervise personnel; delegate responsibilities; screen & interview applicants; develop job descriptions; develop & implement personnel policies; conduct routine performance evaluations.
• Develop a policy and procedure manual. A policy and procedure will cover each of the following areas: transcription (the proper and acceptable style of letters, progress notes, etc.), and incoming and outgoing mail, telephone communications and scheduling of patients. This will be incorporated into the continuing class project of a policy & procedure manual.
In order to receive your AC Connect Email, you must log in through AC Connect at https://acconnect.actx.edu .
If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".
WITHDRAWING FROM A COURSE:
It is the responsibility of the student to officially drop or withdraw from a course.
Failure to officially withdraw may result in the student receiving a grade of “F” in the course.
Students are not automatically dropped from their class roles as a result on non attendance.
STUDENT GRIEVANCE PROCEDURE:
A student who has a problem with the course or the course instructor should make every attempt to resolve the problem with the course instructor. If that is not successful, the student may appeal the decision of the instructor to the Program Director, Associate Dean of Health Science Division, Kim Boyd, the Dean of the Health Sciences Division, Kim Crowley, Associate Vice President of Academic Affairs, Becky Burton, Vice President of Academic Affairs, Dr. Tamra Clunis, and the President -- IN THAT ORDER. Please refer to the current Amarillo College catalog for complete explanation of the grievance procedures.
CELLULAR TELEPHONES
Telephones are disruptive during class time. Telephones must be turned off during class time with the exception of emergency personnel, pagers must either be turned off or set on vibrate during class time. Please notify me in writing if you fall in this category, otherwise failure to comply will result in you being asked to leave class for that day. You will still be responsible for the material covered in class. If you feel that you will have an emergency during class time, leave the number of the student services office and they will contact you immediately. The number is 371-5300.
ACADEMIC DISHONESTY:
Academic dishonesty shall constitute a violation of the college rules & regulations & is punishable as prescribed by Amarillo College Board policies. Academic dishonesty shall include, but is not limited to, cheating on a test, plagiarism, and collusion. “Cheating on a test” shall include:
• Copying from another student’s test paper.
• Using test materials not authorized by the person administering the test.
• Collaborating with or seeking aid from another student during a test without permission from the test administrator/instructor.
• Knowingly using, buying, selling, stealing, or soliciting, in whole or in part, the contents of an administered/unadministered test.
• Substituting for another student, or permitting another student to substitute for one’s self, to take a test.
• Bribing another person to obtain an administered/unadministered test or information about an administered/unadministered test.
“Plagiarism” shall be defined as the appropriating, buying, receiving as a gift, or obtaining by any means another’s work and the unacknowledged submission or incorporation of it in one’s own written work.
“Collusion” shall be defined as the unauthorized collaboration with another person in preparing written work for fulfillment of course requirements.
EVALUATION METHOD:
QUIZZES:
Daily quizzes may be given at the discretion of the instructor. Quizzes may or may not be announced by the instructor.
Material covered by these quizzes will consist of review material or new material assigned in class.
Quizzes may be given orally or fill in the blank.
IF A QUIZ IS MISSED, THERE WILL BE NO MAKEUP QUIZZES.
If a student arrives late to class, while a quiz is in progress, he/she will NOT be given extra time to complete the quiz. If a student arrives late to class after a quiz has been given, he/she will not be allowed to take the quiz.
• The quizzes will be worth 15% of your FINAL GRADE.
HOMEWORK:
Dressing For Success:
The student will be expected to dress for class on the assigned Monday.
(See Date Listed below) as if they were preparing for a job interview.
This means no jeans, shorts, sweats and other apparel that would not be appropriate for the medical office, clinic or hospital setting.
I do not need to remind you that your clothes should be clean and pressed. If you come to class with clothes wrinkled or uncleaned, points will be deducted. You are not expected to go out & buy a new wardrobe. Please pay attention to personal hygiene.
Remember your makeup, nail polish, jewelry, & perfumes should be conservative.
The student will need to prepare the night before what they plan to wear.
Please remember that your first impression is very important, it could mean whether or not you get the job.
Your assignment is to dress professionally and to turn in a typed description of your apparel on the assigned Wednesday.
This typed description must include why you feel your attire is appropriate for an interview for a medical facility.
The typed assignment will be due at the beginning of class, No Exceptions.
Any student who fails to turn in a typed description of their apparel will receive a zero (0) whether they are dressed for class.
Failure to dress as requested will result in a zero (0) for that day's homework grade.
This exercise will be included in your homework grade.
No late apparel descriptions will be accepted. Most students have fun with this assignment.
Dressing for Success will be on the following dates:
November 22nd
November 29th
• No quiz or homework grades will be dropped.
MAJOR EXAMS:
Exams will be given through Cengage for each Chapter assigned in class. There will be an exam each week per chapter.
Exams will be given online (Bb).
Students will be able to see the exam score after the exam has been submitted for grading.
• Major exams will be worth 35% of the final grade.
Mandatory Tutoring : In an effort to increase retention in MDS and MA courses, any student who scores below a 70% on any exam (excluding the Final Exam week) must complete a mandatory tutoring assignment before taking the next exam. Before receiving a skills assignment, students must first schedule a time with the instructor. The assignment will be given at that time.
THIS IS MANDATORY.
There will be NO makeups for Online Exams.
FINAL EXAM:
A COMPREHENSIVE FINAL EXAM WILL BE GIVEN IN THIS COURSE.
The final exam is worth 30% of the final grade. The final exam will be administered online.
If a student misses the designated time for the final exam, a grade of zero (0) will be given for the exam, unless an incomplete has been granted. Arrangement to receive an incomplete "I" grade for the course must be made prior to the date of the final exam.
Incompletes are granted only for emergency situations such as hospitalization of the student, serious injury to the student on the day of the final exam, etc. Incompletes will not be granted for situations involving vacation plans, transportation difficulties, doctors appointments, etc. Students who need to request an incomplete must do so prior to the scheduled time of the final exam with appropriate documentation given to the instructor.
GRADING SCALE:
A = 90.0 % - l00.0 %
B = 80.0 % - 89.9 %
C = 70.0 % - 79.9 %
F = 69.9 % or less %
Final grades will not be rounded in this course.
GRADING SUMMARY:
Attendance 20% of the Final Grade
Quizzes/Homework 15% of the Final Grade
Major Exams 35% of the Final Grade
Comp. Final 30% of the Final Grade
100%
ATTENDANCE POLICY:
"Regular attendance is necessary for satisfactory achievement. Therefore, it is the responsibility of the student to attend class.."
Any student who is chronically late to class or leaves early or is absent more than 3 times during the course may earn a failing final course grade.
Attendance will be taken at the beginning of all class meetings.
100 points will be given to all students who arrive on time to class and who stay for the entire class period.
Students who arrive late (15 minutes) or leave early (15 minutes), regardless of the reason, will be awarded only 50 points.
Attendance will be worth 20% of your final grade.
Calendar is subject to change:
Aug. 23rd
Syllabus
Unit I Introduction to Medical Assisting & Health Professions
Chapter 2 - Health Care Settings & the Health Care Team
Aug. 30th
Unit II The Therapeutic Approach
Chapter 3 - Coping Skills for the Medical Assistance
Sept. 6th
Chapter 4 - Therapeutic Communication Skills
Chapter 5 - The Therapeutic Approach to the Patient with a Life-Threatening Illness
Sept. 13th
Unit III Responsible Medical Practice
Chapter 6 Legal Considerations
Sept. 20th
Chapter 7 Ethical Considerations
Sept. 27th
Section II Administrative Procedures Unit IV
Chapter 9 Creating the Facility Environment
Oct. 4th
Chapter 10 Computers in the Medical Clinic
Chapter 11 Telecommunications
Oct. 11th
Chapter 12 Patient Scheduling
Oct. 18th
Chapter 12 Patient Scheduling
Oct. 25th
Chapter 13 Medical Records Management
Nov. 1st
Chapter 14 Written Communications
Nov. 8th
Chapter 15 Medical Documents
Nov. 15th
Chapter 18 Daily Financial Practices
Nov. 22th
Chapter 18 Daily Financial Practices
Chapter 19 Billing & Collections
Nov. 29th
Chapter 20 Accounting Practices
Dec. 6th
Review & Class discussion
Dec. 13th
Finals Week
Calendar is subject to change:
Student Help Center: 371-5992
The Student Help Center provides Amarillo College Students with technical assistance.
If you need to update your computer or check for viruses, the center will provide these services FREE OF CHARGE to AC Students. Your instructor highly recommends that students take advantage of these services!
Location: Washington Street Campus, Ware Student Commons, Basement - "The Underground"
Hours:
Monday - Thursday 7:30am to 8:30pm
Friday 7:30 am to 5:00pm
Sunday 2:00pm to 6:00pm
Important Dates:
Aug. 23rd First Day of Class
Sept. 6th Labor Day - NO Class meeting on Campus
Nov. 23rd Last day to drop or withdraw from a course
Dec. 13th-16th Final Exams Week
Last day to Withdraw or Drop from a course: Nov. 23rd
08/22/21 1:04 PM
08/22/21 3:10 PM