Administrative Office Procedures II Syllabus for 2021-2022
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Instructor Information

Office Location

R. E. Byrd Business Building 323 C

Office Hours

(806) 337-2116 - Cell (Call or Text)

Wednesday: 11:00 am - 1 pm
Tuesday: noon - 2 pm
Thursday: 3:30 - 5:15 pm 
Friday - by appointment


Course Information

COVID-19 Protocols

Recording Policy

Disability Statement

If you have a disability (learning, mental, physical) that affects your ability to participate effectively and have access to any program or service at Amarillo College please contact Disability Services at (806) 345-5639 . Our offices are located in the Student Service Center office 112. More information may be found at
Disability Services facilitates access to all programs and services according to the ADA, Americans with Disabilities Act and Section 504 of the Rehabilitation Act, as well as other federal and state laws.

Amarillo College Web Accessibility Policy Statement

Amarillo College is committed to providing equal access to all programs and services, including all working, learning, and service environments that affect equal access for persons with disabilities. This commitment to provide equal access and opportunity for persons with disabilities is in compliance with federal and state law. Amarillo College also strives to provide Electronic and Information Resources (EIR) that are accessible to all authorized users.

If you find you are unable to access material in an accessible format please contact the Disability Services Office at (806) 345-5639 . This office will work in conjunction with other campus resources to address and accommodate your issue in a timely manner.

Statement for Mental Health and Advocacy & Resource Center:

As a student you may experience a range of issues that can cause barriers to learning, such as strained relationships, increased anxiety, alcohol/drug problems, feeling down, difficulty concentrating and/or lack of motivation. These mental health concerns or stressful events may lead to diminished academic performance or reduce a student's ability to participate in daily activities. Amarillo College offers services to assist you with addressing these and other concerns you may be experiencing. If you or someone you know are suffering from any of the aforementioned conditions, you can learn more about the broad range of confidential mental health services available on campus by calling the AC Counseling Center at 806-371-5900. The AC Counseling Center website is . Also, if you are in need of social services (affordable housing, utilities, transportation, food, clothing, childcare, medical/dental/vision, legal), please call the AC Advocacy & Resource Center at 806-371-5439. The AC Advocacy & Resource Center website is

Amarillo College Tutoring for Success Policy:

The Tutoring for Success policy applies to any student whose grade or performance in the course falls below a departmentally determined minimum threshold. In either of those cases, the instructor will direct the student to the appropriate tutoring service, which may be faculty-led, discipline-specific, and/or general. Under this policy, the instructor will follow specific departmental guidelines governing the use, duration, and grade component of the tutoring need.

Administrative Drop Policy

Students who do not attend class on or prior to the census date will be administratively dropped. Effective Fall, 2016

Student Withdrawal Procedures

Students who wish to withdraw from a course must complete all steps indicated on the Academic Withdrawal Request form by the course withdrawal deadline.

NOTE: Students who are attending Texas institutions of higher education, for the first time fall 2007 and later, may not withdraw from more than six courses during their academic career. This withdrawal limitation does not include dual credit or developmental classes (Senate Bill 1231 Rule 4.10.) For more information on Drop and Withdrawal Policies, please visit the Registrar's Office Web site.

Privacy Statement

The Amarillo College Privacy Policy is found at , and applies to all Amarillo College students.  If you have questions about this privacy statement or you believe that your personal information has been released without your consent, send email to .


POFT-1349-002 Administrative Office Procedures II


Prerequisite: POFT 1309

Course Description

In-depth coverage of office procedures with emphasis on decision-making, goal setting, management theories and critical thinking.

Student ResourcesStudent Resources Website

Department Expectations

Occupational License Disclaimer

Notice to Students enrolled in an educational program for preparation of issuance of certain occupational licenses:

Students enrolled in an educational program in preparation for obtaining certain occupational licenses are potentially ineligible for such license if the student has been convicted of an offense. For further information, please contact:

Melodie Graves
Justice Involved Advocate
Student Service Center 117
Make appointment at

You can also contact the Legal Clinic, or the faculty member in charge of the educational program that you seek to enroll in. The further information you will receive will include notification to you of your right to request a criminal history evaluation letter from the licensing authority in order to clarify your particular situation.


(3 sem hrs; 2 lec, 4 lab)

Class Type


Syllabus Information


**** If you were enrolled in the Administrative Office Procedures I in Spring I (2022), you do not require to purchase the access code for this course. Please contact me before you open any materials that you may have purchased from the bookstore"***
Although you have outside buying options available, speak with your instructor before buying from a source other than the AC Bookstore. We want to ensure you have the correct product.

Access code for Cengage Unlimited - eTextbooks + online homework platforms.

** The textbook listed below and all materials for the class can be accessed with this access code **

(1) The Administrative Professional, Technology & Procedures, 15th edition, Dianne S. Rankin and Kellie A. Scumack (authors), Cengage Learning (publisher)




Access to computer with Microsoft Word and Microsoft Excel to complete assignments

Access to a computer with internet connection to complete assignments


Notebook/paper and pencils/pens for notetaking and in-class assignments


Student Performance

After completing the course, students will be familiar with the following:
(1) performing responsibilities of an administrative professional
(2) applying time management skills
(3) processing incoming/outgoing mail
(4) filing
(5) making travel arrangements
(6) preparing for business meetings
(7) preparing for the job search process
(8) applying business ethics
(9) producing mailable business documents
(10) applying grammar rules.

Students Rights and Responsibilities

Student Rights and Responsibilities

Log in using the AC Connect Portal

In order to receive your AC Connect Email, you must log in through AC Connect at .

If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".

Expected Student Behavior

Students are expected to maintain a high standard of individual honor in their scholastic work. Students who are guilty of cheating, plagiarism, copying, or dishonesty may receive a 0 on an assignment; may be excluded from class with a grade of F; or, in flagrant cases, may be suspended from the College.

The Faculty of the Business Technology Program (formerly Office Administration) reserve the right to ask a student to verify any portion of a test or assignment by reproducing any specific section or the entire test/assignment in question.

Any action that compromises the computer systems at Amarillo College, including but not limited to hacking or cracking, can result in a grade of "F" in this course and possible further disciplinary action.

Grading Criteria

Course grades will be assigned based upon the following criteria:

> 89.5 = A
>79.5  = B
>69.5  = C
>59.5  = D
<59.5  = F

Student evaluation is based upon the following assignments and weights:

Attendance  -  5%
Filing Practice  -  5%
Filing Exercise - 10%
Textbook Reading & Weekly Quizzes -  15%
Assignments / Group Activities  -  30%
Timed Writings - 10%
Team Project  -  15%
Employment Portfolio - 10%

A 10% penalty will be applied to all late work.

Three different elements impact your timed writing grade: (1) completion of one timed writing each week; (2) speed achieved by Week 8; and (3) degree of improvement over the 8-week period. The timed writing grade is worth 10% of your final course grade.

Timed Writing Final Speed
50+ wpm with >95% accuracy = 95
45-49 wpm with >95% accuracy = 85
40-44 wpm with >95% accuracy s = 75
31-39 wpm with >95% accuracy = 65
30 wpm or less with >95% accuracy = 55

WPM Improvement
Improvement of 10+ words per minute with 0-5 errors = 95
Improvement of 8-9 words per minute with 0-5 errors = 90
Improvement of 6-7 words per minute with 0-5 errors = 85
Improvement of 4-5 words per minute with 0-5 errors = 80
Improvement of 1-3 words per minute with 0-5 errors = 75
No wpm improvement; minimum 30 words per minute with 0-5 errors = 70
Keying less than 30 words per minute with 0-5 errors = 65
Keying errors exceed 5, regardless of speed = 60


All Week 1 assignments must be completed by Sunday,  March 27 @ 10 pm, in order to be considered Present in the course. Failure to complete all assignments by this date may lead to an administrative drop from the course.

Check your email daily.  The email address used by your instructor is the email address issued to each AC student. Your instructor will communicate important course updates, guidance, and hints via email.

Establish the habit of reading the textbook chapter BEFORE you come to class. You don't have to know the material or to fully understand what you have read, but you will be laying an important foundation. When we review the material in class, it will make more sense and both the in-class assignment and your homework will progress more efficiently. Promise!!

Complete assignments by the scheduled date/time. The more effort you put into keeping on top of the assignments, the more you will learn, the more you will enjoy the course, and the more likely the workload will not feel burdensome. A 10% penalty will be applied to late work.

Attendance will be taken at the beginning of each class period. If you arrive late, it is your responsibility to ensure that you have been counted as present--before you leave class that day. Excessive absence or lack of participation may result in failure of the course.

Students should plan on spending a minimum of 6-8 hours per week on this course--outside of the classroom. Actual amounts will vary depending on weekly assignments and topic complexity.

Your instructor, Rashmi Pillai, may be contacted by email through the course in Blackboard. If Blackboard is not available, please email  In-person meetings or additional help are available if needed or desired. Please contact by email to set up a convenient day/time.

Emails are typically answered within 24 hours. If you do not receive a response within that timeframe, please resend your message as a reminder.


Week 1:  March 21 - March 27

Syllabus & Course Review
Chapter 16: Leading with Confidence

IN CLASS Timed Writing
ARMA Filing Rules 1& 2

 All Week 1 assignments must be completed by Sunday, March 27 @ 10 pm), in order to be considered Present in the course. Failure to complete all assignments by this date may lead to an administrative drop from the course.

Week 2:  March 28 - April 3

Chapter 8: Communicating with Technology

IN CLASS Timed Writing
ARMA Filing Rules 3 & 4

Week 3:  April 4 - 10

Chapter 9: Developing Presentation Skills

IN CLASS Timed Writing
ARMA Filing Rules 5 & 6

Week 4:  April 11- April 17

Chapter 10: Planning Meetings and Events

IN CLASS Timed Writing
ARMA Filing Rules 7 & 8

Week 5:  April 18 - April 24

Chapter 11: Managing Physical Records

IN CLASS Timed Writing
ARMA Filing Rules 9 & 10

Week 6:  April 25 - May 1

Chapter 13: Coordinating Business Travel

IN CLASS Timed Writing
ARMA Filing Rules 11

Week 7:  May 2 - 8

Chapter 14: Understanding Financial Documents

IN CLASS Timed Writing
ARMA Filing Rule 12

Week 8:  May 9 - 12

Team Project

IN CLASS Timed Writing FINAL

Final ARMA Quiz

Additional Information


March 21   Second 8-week Classes Begin
March 28   Census Day (Second 8-week classes)
April 4   Registration for Summer AND Fall Begins
April 15-17   Easter Holiday (College closed) 
April 24   Honors Convocation
May 3   Last Day to Withdraw (Second 8-week classes)
May 13   Payment Deadline for Summer Classes
May 13   Final Exams(Second 8-week Classes)
May 13   Grades due (noon)
May 13   Commencement Ceremonies (Times TBD)
  • Computer Services Center: Located within the AC Bookstore, trained staff will diagnose computer-related issues and repair problems on a fee-for-service basis. Laptop rentals are also available. Visit the Computer Services Center website for additional details:
  • Student & Faculty Help Center: Located on the first floor of Ware Student Commons, the Help Center provides technical support to students and faculty. The Help Center offers assistance in logging into AC Connect, Blackboard, resetting passwords, and general computing and software questions. Visit the Student & Faculty Help Center website at
  • Advocacy & Resource Center: The Advocacy & Resource Center is located on the first floor of Ware Student Commons. A variety of resources are available in the areas of social services, a food pantry, a clothing closet, and adult student programs. Visit the Advocacy & Resource Center website at
  • Counseling Center: At the Counseling Center, student and counselor work together to develop more personal awareness and the skills needed to overcome barriers to success. All services are free and confidential. Visit the Counseling Center website at:
  • Legal Clinic: The Legal Clinic is a free, walk-in clinic assisting enrolled AC students on various legal issues including family law, immigration, probate, landlord-tenant issues, and general legal matters. Visit the Legal Clinic website at


Syllabus Created on:

03/04/22 10:07 PM

Last Edited on:

03/16/22 4:31 PM