Amarillo College - ITS Division

Need Further Assistance?If your issue persists, please contact IT support for further assistance. We are working to improve the overall experience for all users. For blocked devices or specific issues with institutional devices, opening a ticket will help us resolve the issue promptly. To open a ticket, send an email to Technology Information Center @ tic@actx.edu . In the email please put what your issue is and any error or explanation of what is happening. You can attach screenshots or anything else you think may help us figure out your problem quicker. If you can, please provide the MAC address of your device you are having an issue with. If you do not know how to find this, Google is your friend or we can help you once we make contact. For more info on getting support and opening a ticket go here: https://www.actx.edu/its/support 

When web pages don’t appear as expected, it might be due to stored information in your browser cache. Cache stores images, scripts, and other parts of websites to load faster during future visits, but an outdated or corrupted cache can cause display issues. Clearing your browser cache is a simple solution to ensure pages load correctly.

Printing from Colleague is now done via the browser's native print function. You can export to excel or print to PDF. There are just a few requisite steps needed for Printing to PDF, the first being make sure you are printing your pdf from Adobe Acrobat or Adobe Acrobat Reader.https://helpx.adobe.com/acrobat/kb/not-default-pdf-owner-windows10.html

ITS is now opening our support ticket system college wide. It's called Service Now External Link, and it allows you to request service and explain issues in a way that puts you in contact with the IT personnel assigned to your particular request. It's easy to use, but here are a few visual steps.Your Requests - The lower right hand of your homepage allows you to see the status of your requests. It looks like this: