Digital Badges
Active Listener
- Makes sure the team feels heard.
- Creates healthy dialogue to help the best solution come forward.
- Demonstrates a sincere appreciation for opposing viewpoints.
- Asks insightful questions to understand the root cause.
- Empathizes with others who have opposing viewpoints.
- Follows instructions with care and attention.
- Asks questions that show he/she is actively listening to conversation at hand.
- Does not Interrupts peers.
Cool Headed
- Student uses sound judgment when deciding the most appropriate solution.
- Student uses appropriate research and knowledge to make appropriate decisions.
- Student uses impartial judgment when faced with a problem.
- Student doesnt let his emotions cloud his business decisions.
- Student is level-headed even in trying times.
- Student consistently think through problems.
- Student makes appropriate comments after determining the audience.
Customer Focused
- Works effectively with customers and/or other students.
- Has strong rapport with those he/she interacts with.
- Enjoys the people related aspects of the business.
- Is pleasant and projects a friendly tone over the phone, email, or texts.
- Is empathetic towards customer issues.
- Is direct, yet helpful in dealing with customer concerns.
- Is effective, not overbearing.
- Can handle difficult customer situations/scenarios with grace.
Diplomat
- Constantly identifies more efficient ways of doing business.
- Is accepting of constructive criticism.
- Is a well-versed team player capable of handling a variety of assignments.
- Is calm under pressure.
- Is a calming force, especially with [his/her] peer group.
- Shows initiative, and is flexible when approaching new tasks.
- Excels at activities which require a high degree of flexibility.
Effective Communicator
- Feedback is always constructive.
- Doesnt often blame others for problems.
- Effectively communicates expectations and goals.
- Effectively communicates personal concerns.
- Needs to speak up more when faced with concerns.
- Effectively highlights problems within the group and/or solutions to fix them.
- Is unafraid to say, I dont know when confronted with a tricky question or problem.
- Manages meetings efficiently.
- Returns communications in a timely and appropriate manner.
- Able to listen as effectively as talk.
Emotional Intelligence
- Empowers his/herself as well as others around him/her.
- Makes new students or group members feel welcome.
- Recognizes potential in others, and seeks to help them reach their potential.
- Quick to lend a hand to others in need of help.
- Shares expertise with others, to teach as well as achieve goals.
- Excellent example of our ideal culture in action.
- Thrives when faced with activities which require a high amount of flexibility.
- Is open to change.
- Enthusiastic about work and working with others.
- Handles pressure well.
Leader
- Has a strong understanding of job responsibilities/expectations.
- Regularly alerts instructor of key developments in his/her team function.
- Has deep knowledge that surpasses standard student expectations.
- Regularly contributes and works with other students.
- Crafts an extensive network of peers to tackle tough issues.
- Shares knowledge with peers.
- Is constantly sharing industry trends and best practices.
- Is adept in all areas of student/job responsibility.
- Is a servant-leader, always willing to help his/her team.
- Gives structure, feedback and direction to his/her team.
Organized Professional
- Is punctual and consistently on-time to meetings.
- Arrives at meetings on time and is always prepared.
- Schedules time-off according to policy.
- Completes deadlines as promised.
- Has greatly improved performance with assignments and/or learning goals.
- Exceeds output expectations set for him/her by the department.
- Makes a large contribution to the overall success of his/her team through excellent productivity.
- Consistently exceeds others in the classroom regarding work output.
- Exceed or meets attendance standards for punctuality.
Sales Pro
- Thinks outside the box to find the best solution to a particular problem.
- Is creative and finds ways to correlate ideas with action.
- Artfully changes when presented with new information and ideas.
- Is always willing to directly challenge the status quo in pursuit of a more effective solution.
- Contributes fresh ideas regularly.
- Encourages peers to be inventive.
- Contributes innovative ideas in group projects.
- Contributes suggestions regularly on how to improve processes.
- Is not rigid nor unwilling to adjust when presented with new information.
- Gives recognition to coworkers who contribute innovative solutions.
Strategic
- Is effective at goal-setting and challenging oneself.
- Clearly communicates goals and objections to peers and professors.
- Is constantly striving to be the best he/she possibly can be.
- Sets concrete, measurable, and attainable goals.
- Sets aggressive targets to meet personal objectives.
- Proactively shares progress on goals.
- Is consistent in defining goals and objectives.
- Demonstrated effective communication when deadlines will be missed.
- Does not leave peers struggling to understand the status of a project.
Team Player
- Constantly pursues new learning opportunities.
- Consistently takes on additional responsibility for the team.
- Successfully finds more effective ways to perform a specific task.
- Is constantly looking for new ways to help the team.
- Is always willing to jump in and learn something new.
- Requires little direction when given a new responsibility.
- Is not afraid to take calculated risks.
- Is not afraid to make periodic mistakes, willing to assume responsibilities outside of his/her job description.
- Avoids sowing seeds of doubt with the rest of the team.
- Accepts all opportunities to train and learn new things.
Trusted Advisor
- Able to bring out the best out of those in the team.
- Has established an effective system for communication.
- Provides constant (and appropriate) coaching and guidance to peers.
- Open to listening to peers, as well as experimenting with new techniques/strategies.
- Empowers others to take initiative as well.
- Shows sound judgment in critical decision making.
- Avoids knee jerk reactions, and collects all relevant facts before making a decision.
- Knows when to step back and let the team work.
- Sets appropriate expectations for his/her team and peers in the classroom.
