Principles of Quality Management Syllabus for 2011-2012
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Instructor Information

Course Information

Recording Policy

Disability Statement

Any student who, because of a disabling condition, may require some special arrangements in order to meet course requirements should contact disAbility Services (Student Service Center room 119, phone 371-5436) as soon as possible.

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As a student you may experience a range of issues that can cause barriers to learning, such as strained relationships, increased anxiety, alcohol/drug problems, feeling down, difficulty concentrating and/or lack of motivation. These mental health concerns or stressful events may lead to diminished academic performance or reduce a student's ability to participate in daily activities. Amarillo College offers services to assist you with addressing these and other concerns you may be experiencing. If you or someone you know are suffering from any of the aforementioned conditions, you can learn more about the broad range of confidential mental health services available on campus by calling the AC Counseling Center at 806-371-5900. The AC Counseling Center website is https://www.actx.edu/counseling/ . Also, if you are in need of social services (affordable housing, utilities, transportation, food, clothing, childcare, medical/dental/vision, legal), please call the AC Advocacy & Resource Center at 806-371-5439. The AC Advocacy & Resource Center website is https://www.actx.edu/arc

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Administrative Drop Policy

N/A

Student Withdrawal Procedures

N/A

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Course

BMGT-2331-001 Principles of Quality Management

Prerequisites

Course Description

Quality of productivity in organizations. Includes planning for quality throughout the organization, analysis of costs of quality and employee empowerment. Students will participate in various group designs and interactively learn quality tools with an organizational focus on continuous quality improvement.

Student Resources Student Resources Website

Department Expectations

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Occupational License Disclaimer

Hours

(3 sem hrs; 3 lec)

Class Type

Online Course

Syllabus Information

Textbooks

Quality Management for Organizational Excellence, Introdution to Total Quality, Authors; Davd L. Goetsch and Stanley B. Davis . 6th Edition, ISBN 13: 978-0-13-501967-2

Supplies

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Student Performance

Quality of productivity in organizations. Includes planning for quality throughout the organization, analysis of costs of quality and employee empowerment. Students will participate in various group designs and interactively learn quality tools with an organizational focus on continuous quality improvement.

• Understand the Philosophy and Concepts of Quality Management
• Use the Total Quality approach to Quality Management: Achieving Organization Excellence
• Understand the relationship between Quality and Global Competitiveness
• Develop and core understanding on how Quality Management, Ethics, and Corporate Social Responsibility effect competition
• Understanding what is a Quality Culture and how to Develop it in an Organization
• Compare and Contrast various quality programs such as ISO 9000, TQM, and Six Sigma

Students Rights and Responsibilities

Log in using the AC Connect Portal

In order to receive your AC Connect Email, you must log in through AC Connect at https://acconnect.actx.edu .

If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".

Expected Student Behavior

See students responsibility web site:

http://www.actx.edu/admission/files/filecabinet/folder2 Student R R 07 Hyper.pdf

It is the responsibility of the student to initiate drop or withdrawal procedures.  Students who stop attending class but do not officially drop or withdraw from this course will receive a letter grade at the end of the semester. Any student who, because of a disabling condition, may require some special arrangements in order to meet course requirements should contact the Student Service Center room 119, phone 371-5436 as soon as possible  

Grading Criteria

90-100%          =          A Excellent

80-89%            =          B Above Average, Very Good

70-79%            =          C Average, Good

60-69%            =          D Poor, but passing

Below 60%       =          F Failing

Attendance

Students are expected to attend all regularly scheduled class meetings. Although this is an online class regular attedance is very important and could impact your overall grad.  Should you miss a class, it is your responsibility to determine what you have missed and take appropriate actions.  Please obtain the names and phone numbers of at least two of your fellow classmates and contact them about anything you have missed.

Calendar

Additional Information

  There is no general make up policy for this class. However, the instructor does reserve the right to allow any variance to this policy. Examinations may consist of essay, true or false, multiple choice, matching, or short answer questions and a research paper.  final examination may be comprehensive. Final grade will be determined by dividing total number of points by the number of tests and projects. Instructor reserves the right to subjectively influence the final grade relative to class attendance, participation and attitude.