Administrative Office Procedures I Syllabus for 2011-2012
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Instructor Information
Instructor
Carol Carter (Curriculum Vitae)Office Location
Office Hours
Before or after class or by appointment
Course Information
Recording Policy
Disability Statement
Any student who, because of a disabling condition, may require some special arrangements in order to meet course requirements should contact disAbility Services (Student Service Center room 119, phone 371-5436) as soon as possible.
Statement for Mental Health and Advocacy & Resource Center:
As a student you may experience a range of issues that can cause barriers to learning, such as strained relationships, increased anxiety, alcohol/drug problems, feeling down, difficulty concentrating and/or lack of motivation. These mental health concerns or stressful events may lead to diminished academic performance or reduce a student's ability to participate in daily activities. Amarillo College offers services to assist you with addressing these and other concerns you may be experiencing. If you or someone you know are suffering from any of the aforementioned conditions, you can learn more about the broad range of confidential mental health services available on campus by calling the AC Counseling Center at 806-371-5900. The AC Counseling Center website is https://www.actx.edu/counseling/ . Also, if you are in need of social services (affordable housing, utilities, transportation, food, clothing, childcare, medical/dental/vision, legal), please call the AC Advocacy & Resource Center at 806-371-5439. The AC Advocacy & Resource Center website is https://www.actx.edu/arc
Amarillo College Tutoring for Success Policy:
Administrative Drop Policy
N/A
Student Withdrawal Procedures
N/A
Privacy Statement
The Amarillo College Privacy Policy is found at https://www.actx.edu/-amarillo-college-privacy-notice , and applies to all Amarillo College students. If you have questions about this privacy statement or you believe that your personal information has been released without your consent, send email to humanresources@actx.edu .
Course
POFT-1309-001 Administrative Office Procedures I
Prerequisites
POFI 2301 and POFT 1301-minimum grade of C or demonstrated competence
Course Description
Study of current office procedures, duties and responsibilities applicable to an office environment.
Student Resources Student Resources Website
Department Expectations
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Occupational License Disclaimer
Hours
(3 sem hrs; 2 lec, 4 lab )
Class Type
On Campus Course
Syllabus Information
Textbooks
The Administrative Professional Technology & Procedures, 14e, by Fulton-Calkins, Rankin & Schumack
ISBN 13: 978-0-538-73104-1,South-Western Cengage Learning, Publishing, 2011
Gregg Quick Filing Practice, 5th edition, by Stewart/Trent, 2007, McGraw-Hill Irwin Publishing, ISBN 0-07-322288-7
Office Procedures Manual, by Garner, Amarillo College Bookstore;
Supplies
- Textbooks - The Administrative Professional Technology & Procedures, 14e, by Fulton-Calkins, Rankin & Shumack
ISBN 13: 978-0-538-73104-1, South-Western Cengage Learning, Publishing, 2011, Gregg Quick FiStudent Performance
After completing the course, students will be familiar with the following: (1) performing responsibilities of an administrative professional; (2) applying time management skills; (3) processing incoming/outgoing mail; (4) filing; (5) making travel arrangements; (6) preparing for business meetings; (7) preparing for the job search process; (8) applying business ethics; (9) producing mailable business documents; and (10) applying grammar rules.
The student will be able to complete satisfactorily all of the listed Performance Learning Objectives with a competency level based on the completion of required examinations administered under the supervision of the instructor and evaluated according to the instructors grading scale.
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- Develop time management techniques.*(C1,C3) \
- Manage in-coming and out-going mail.*(C1,C11,C14,C16,F13,F16,F17) \
- Demonstrate appropriate telephone techniques.*(C4,C10,C11,C12,C13, F2,F5,F6,F8,F12,F13,F17) \
- Coordinate travel and meeting arrangements.*(C1,C2,C5,C7,C9,C10, C11,C12,C13,C14,C15,F2,F5,F6,F7,F8,F9,F12,F13,F16,F17) \
- Identify the basic skills of an office professional. *(F13,F14, F15,F16 ,F17) \
- Operate skillfully a Dictaphone machine transcriber, producing mailable office-style copy.*(C1,C7,C8,C11,C14,C16,F2,F5,F12) \
- File office materials correctly and set up and evaluate a basic filing system.*(C1,C5,C6,C7,C11,C12,C13,C14,C15,F8,F9,F13) \
- Use correct tecniques for handling visitors to the office.*(C4, C10,C11,C12,C13,F2,F5,F6,F8,F12,F13,F17) \
- Recognize and evaluate different kinds of reprographic methods. *(C7,C19,C20,F9) \
- Develop an employment campaign.*(C1,C12,C13,C14,F1,F2,F3,F4, F10,F12,F13,F14,F15,F16,F17) \
- Select and evaluate appropriate office supplies and equipment for different business uses.*(C1,C2,C3,C7,C11,C12,C13,C14,C15,C16, F3,F5,F6,F8,F9,F13,F17) \
- Prepare correctly and efficiently written correspondence.*(C1, C11,C14,C16,F13,F16,F17) \
- Utilize references such as the dictionary, a style manual, and a reference manual for producing mailable office-style copy.*(C3,C11, C13,C14,F7,F9,F11,F12)
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\ *(Refers to SCANS-the Secretary`s Commission on Achieving Necessary Skills according to the U.S. Department of Labor. The SCANS will be explained by your instructor at the first class meeting.) \
Students Rights and Responsibilities
Student Rights and ResponsibilitiesLog in using the AC Connect Portal
In order to receive your AC Connect Email, you must log in through AC Connect at https://acconnect.actx.edu .
If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".
Expected Student Behavior
CELL PHONES: Please put cell phones on vibrate and step out of the room to take your call.
FOOD/DRINKS: No food is allowed in the classroom. Drinks are allowed if you leave them on the table by the door; however, no drinks are allowed at the computer stations.Grading Criteria
ADMINISTRATIVE OFFICE PROCEDURES I GRADING
Spring 2012
15% Machine Trans. 5 pts off for each error = ½ of grade
Number of letters completed = ½ of grade18 letters completed = 100
17 letters completed = 95
16 letters completed = 90
15 letters completed = 85
14 letters completed = 80
13 letters completed = 75
12 letters completed = 70
11 letters completed = 65
10 letters completed = 60
9 letters completed = 55
8 letters or less completed = 5040% Projects MLU #1, #2
Job Application Project
In-Basket Project
Workplace Skill #1, p. 234, “Send Outgoing Mail”
Workplace Skill #2, p. 235, “Handle Incoming Mail”
Workplace Skill #3, p. 235, “ Records Retention”25% Tests 4 Major Exams
5% Exercises 11 End of Chapter Exercises (5 points per error)
5% Articles 5 Professional Articles
10% Filing Quizzes (number to be determined later)
100% = Final Grade in Course
All outside weekly classwork is due on the date assigned and due the evening that class meets.
10 POINTS WILL BE DEDUCTED FROM EACH GRADE FOR EACH WEEK THE WORK IS LATE.
You may keep your Job Application project when graded. All other assignments will be kept by the instructor. Papers will not be recorded until they are returned to the instructor. If you fail to return graded assignments the same class period, you will receive a Zero for that assignment grade.
If you have NO absences or no tardies with ALL work turned in, you will have three additional points added to your final course grade.
NO file copies are necessary on ANY assignment EXCEPT the mailable letter units. Envelopes are required on the mailable letter units ONLY.
The computer lab is available several days a week for computer use. The times will be announced in class.
The third floor of the AC Library is also available for student use. Check Schedules.
Attendance
Employees in the business world are expected to be at work promptly each day; therefore, students in business classes are expected to be in class promptly each day. This class meets once each week. After three absences for any reason, one point will be deducted from the semester average for each additional absence (4+). There are no excused absences. Three tardies equal one absence. If you leave class for any reason while the class is being conducted, it will be counted as a tardy.
Calendar
ADMINISTRATIVE OFFICE PROCEDURES I, POFT 1309
7:00 pm – 9:45 pm, Wednesday Evenings
Spring, 2012WEEK 1:
Wednesday, January 18 Orientation
Syllabus
Chapters 1-2
Discuss Chapters 1-2 (as much as time allows—complete on your own)
Discuss Reference Guide (p. 320-344)
Discuss Professional Articles
Discuss Data File Assignments (end of chapters)Assignment: Read Chapters 1-4
Data File Assignments CH01 and CH02
Have Article #1 Ready to Present
Topic Choices are:
· Ethics in the Workplace
· The Office of the Future
· Handling Criticism
· Setting Priorities
Bring OP Manual by Garner- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
WEEK 2:
Wednesday, January 25 Present Article #1
Data File Assignments CH01 and CH02 Due
Discuss Chapters 3 & 4 (as much as time allows—complete on your own)
Discuss Letter Mailability and OP Manual
Discuss Sample Letters & Envelopes in OP manualAssignment: Study for Test #1, Chapters 1-4
Have Article #2 Ready to Present
Topic Choices are:
· Coping with Stress
· Substance Abuse at Work
· Personal Behavior Outside Work
· Office Romances- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
WEEK 3:
Wednesday, February 1 Present Article #2
Discuss MLU #1
Demonstrate and Assign Dictaphone Schedule
Major Test on Chapters #1-4Assignment: Read Chapters 6 & 9
Begin MLU #1: Due February 16. Have questions ready for discussion during next class meeting.
Data File Assignments CH03 and CH04- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
WEEK 4:
Wednesday, February 8 Discuss Chapter 6 & Chapter 9
Take questions on MLU #1
Return and Discuss Major Test #1 (Chapters 1-4)
Data File Assignments CH03 and CH04 DueAssignment: Read Chapter 10
Complete MLU #1
Prepare Article #3—Pick a business topic of your choice
Data File Assignments CH06 and CH09- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
WEEK 5:
Wednesday, February 15 Turn in MLU #1
Data File Assignment CH06 and CH09 due
Discuss MLU (#2 DUE March 7)
Present Article #3
Discuss Chapter 10Assignment: Work On MLU #2—have questions ready for next class meeting
Prepare Article #4—article should be about travel
Data File CH10
Read Chapter 12- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
WEEK 6:
Wednesday, February 22 Discuss Chapter 12
Return and Discuss MLU #1
Answer questions on MLU #2 due March 7
Present Article #4
Data File CH10 due
Assignment: Complete Building Workplace Skill #1, p. 234, “Send Outgoing Mail”
Complete Building Workplace Skill #2, p. 235, “Handle Incoming
Mail”
Complete Building Workplace Skill #3, p. 235, “Records Retention”
Read Chapter 13
Complete MLU #2
Study for Test #2 on Chapters 6, 9, 10, 12---------------------------------------------------------------------------------------------------------------------------------------
WEEK 7:
Wednesday, February 29 Discuss Chapter 13
Workplace Skills #1-3 Due
Answer Questions on MLU #2
Major Test #2 on Chapters 6, 9, 10, 12
Assignment: Data File CH12
Complete MLU #2
Prepare Article #5 –Article chould cover applying for a job
Complete the “Pick a Job” Form -- make a copy. Give me the
original on the form.
Read Chapter 15- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
WEEK 8:
Wednesday, March 7 Begin discussion of Application Forms, Building a Resume, Letters of Application, Follow-up (Thank You) Letters, Resignation Letters, Fringe Benefits Turn in Data File CH12
Discuss Job Application Project
Excel File Ch13Assignment: Word File CH15
Work on Job Application Project: Due Various TimesGrading: 5 points Selection of a Job (Due today)
30 points Application Letter (Due March 28)
25 points Resume (Draft due March 21)
20 points Thank You Letter (Due March 28)
10 points Application Form (located in OP Manual; use black ink and handwrite (Due March 23)
10 points Interview Questions #6, p. 297 (Due March 28)- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Wednesday, March 14 Spring Break
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
WEEK 9:
Wednesday, March 21 Conclude “Job Search” Discussion
Answer questions about Job Application Project
Word File CH15 due
Review for Test #3, Chapter 15
Resume Draft and Application Form DueAssignment: Study for Test #3
Read Chapter 11
Application Letter, Thank You Letter and Interview Questions due next week- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
WEEK 10:
Wednesday, March 28 Discuss Chapter 11
Turn in Application Letter, Thank You Letter and Interview Questions
Return Resumes for corrections
Preview In-Basket Project
Major Test #3Assignment: Begin work on In-Basket Project (Due April 18)
Prepare final copy of resume
Additional Information
No additional information available
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