Dental Office Management Syllabus for 2011-2012
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Instructor Information

Course Information

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Any student who, because of a disabling condition, may require some special arrangements in order to meet course requirements should contact disAbility Services (Student Service Center room 119, phone 371-5436) as soon as possible.

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As a student you may experience a range of issues that can cause barriers to learning, such as strained relationships, increased anxiety, alcohol/drug problems, feeling down, difficulty concentrating and/or lack of motivation. These mental health concerns or stressful events may lead to diminished academic performance or reduce a student's ability to participate in daily activities. Amarillo College offers services to assist you with addressing these and other concerns you may be experiencing. If you or someone you know are suffering from any of the aforementioned conditions, you can learn more about the broad range of confidential mental health services available on campus by calling the AC Counseling Center at 806-371-5900. The AC Counseling Center website is https://www.actx.edu/counseling/ . Also, if you are in need of social services (affordable housing, utilities, transportation, food, clothing, childcare, medical/dental/vision, legal), please call the AC Advocacy & Resource Center at 806-371-5439. The AC Advocacy & Resource Center website is https://www.actx.edu/arc

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Course

DNTA-1351-001 Dental Office Management

Prerequisites

Course Description

The study of business office procedures, including telephone management, appointment control, receipt of payment for dental services, completion of third-party reimbursement forms, supply inventory maintenance, data entry for charges and payments, record management (manage recall systems), federal and state guidelines regarding health care providers and operating basic business equipment. 

Student Resources Student Resources Website

Department Expectations

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Occupational License Disclaimer

Hours

(3 sem hrs; 2 lec, 2 lab)

Class Type

On Campus Course

Syllabus Information

Textbooks

\ See course instructor for current text used

Supplies

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Student Performance

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\ Given the course textbook, personal notes, and handouts, the student should:
\     1.   Learn technical terminology, facts, theories and principals associated with the operations of the dental offcie business side.
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\     2.   Apply knowledge learned in class to a dental office setting.
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\     3.   Evaluate the learning experience from the perspective of the specific course objectives.
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\ 1.   Describe the dental front office setting and the business conducted there.

\ 2.   Describe the role of the office manager in appointments, financial agreements, referrals

\ 3.   Describe and demonstrate confidentialty of patient records

\ 4.   Discuss steps to diffuse patient anger

\ 5.   Demonstrate proper filing methods

\ 6.   Demomstrate a  proper treatment plan and make appropriate financincial arrangements

\ 7.   Write various professional correspondance to referring dentists, new patients, etc.

\ 8.   Create a professional resume
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Students Rights and Responsibilities

Log in using the AC Connect Portal

In order to receive your AC Connect Email, you must log in through AC Connect at https://acconnect.actx.edu .

If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".

Expected Student Behavior

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\  The student is being guided to be a dental healthcare team member and as such, will learn the traits a skilled team member must have in order to acheive success. These traits include; punctuality, respect, attitude, character, teamwork, productivity and dress and grooming. The student will be expected to follow all OSHA, CDC, Texas State Board of Dental Examiners and other government agency mandates. We realize the student is not familiar with such structure therefore, the student will first recieve two correctional warnings. The first will be verbal, the second will be written. On the third infraction of the same type offense, points will be deducted from the students grade. Every attempt possible is made by the staff and faculty of this course to help the student to succeed in the dental profession

Grading Criteria

\ Major exams          30%

\ Resume                  10%

\ Patient chart            30%

\ Professionalism     10%

\ Final                          20%

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\ The following grading scale will be used for all Dental Assisting courses:

\ A = 92 to 100

\ B = 84 to 91

\ C = 75 to 83

\ F = Below 75

\ In order to be fair to students who are present and perform the required tasks and because of time restraints, most missed work, especially lab and clinical work can not be made up. Lab and clinical assignments invlove the use of a partner. Without you they can not perform their assignments.

\ Missed written exams maybe made up on the designated "make-up" days. These dates will be given at the start of the class. In order to be fair to the students who take the exam at the scheduled time, nake-up exams will lose 5% of their original value. Please note that make-up exams are most often one to five essay type questions.

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Attendance

\ Regular attendance is necessary for satisfactory achievement. Therefore, it is the responsibility of the student to attend class". Due to the amount of information contained in this course, the student who plans to succeed should attend all course sessions regulary and promptly. The student will need to come to class on time, fully prepared for that session, with the necessary materials."  There may be times when it is impossible to attend class due to illness or an emergency, but this course covers so much information in class that an absence can get the student behind and thus, miss some vital questions on an exam. In order to be fair, there is no distinction between an excused or unexcused absence. You may have up to 4 (four) adsences in this class without affecting your grade. The fifth (5th) absence will reduce the overall grade by 10 points. Missing 5 class periods is equal to missing 1/3rd of the semester and thus, 1/3rd of the vital skills for your chosen profession.
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Calendar

Additional Information

\ This course will have Three major exams:  Exam I Communications and legal responsibility, Exam II Record  and Staff Management and Exam III Financial and treatment planning.

\ There will also be a grade for keeping a professional patient chart, professionalism and a comprehensive final. The student will also be expected to serve two mornings as a front office assistant in one of their clinical sites.
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