Principles of Quality Management Syllabus for 2014-2015
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Instructor Information

Course Information

Recording Policy

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Any student who, because of a disabling condition, may require some special arrangements in order to meet course requirements should contact disAbility Services (Student Service Center room 119, phone 371-5436) as soon as possible.

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As a student you may experience a range of issues that can cause barriers to learning, such as strained relationships, increased anxiety, alcohol/drug problems, feeling down, difficulty concentrating and/or lack of motivation. These mental health concerns or stressful events may lead to diminished academic performance or reduce a student's ability to participate in daily activities. Amarillo College offers services to assist you with addressing these and other concerns you may be experiencing. If you or someone you know are suffering from any of the aforementioned conditions, you can learn more about the broad range of confidential mental health services available on campus by calling the AC Counseling Center at 806-371-5900. The AC Counseling Center website is https://www.actx.edu/counseling/ . Also, if you are in need of social services (affordable housing, utilities, transportation, food, clothing, childcare, medical/dental/vision, legal), please call the AC Advocacy & Resource Center at 806-371-5439. The AC Advocacy & Resource Center website is https://www.actx.edu/arc

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N/A

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N/A

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Course

BMGT-2331-001 Principles of Quality Management

Prerequisites

Course Description

Quality of productivity in organizations. Includes planning for quality throughout the organization, analysis of costs of quality and employee empowerment. Students will participate in various group designs and interactively learn quality tools with an organizational focus on continuous quality improvement.

Student Resources Student Resources Website

Department Expectations

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Occupational License Disclaimer

Hours

(3 sem hrs; 3 lec)

Class Type

Online Course

Syllabus Information

Textbooks

Quality Management for Organizational Excellence, Introdution to Total Quality, Authors; Davd L. Goetsch and Stanley B. Davis . 7th Edition, ISBN 13: 978-0-13-255898-3

 

Supplies

Textbook

Access to a computer or tablet for assignments

Ability to access the course in Blackboard through AC Connect to submit assignments (www.actx.edu) 

 *If you don't have computer and printer access as home, m

Student Performance

\ Quality of productivity in organizations. Includes planning for quality throughout the organization, analysis of costs of quality and employee empowerment. Students will participate in various group designs and interactively learn quality tools with an organizational focus on continuous quality improvement.

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• \ Understand the Philosophy and Concepts of Quality Management
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• \ Use the Total Quality approach to Quality Management: Achieving Organization Excellence
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• \ Understand the relationship between Quality and Global Competitiveness
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• \ Develop and core understanding on how Quality Management, Ethics, and Corporate Social Responsibility effect competition
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• \ Understanding what is a Quality Culture and how to Develop it in an Organization
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• \ Compare and Contrast various quality programs such as ISO 9000, TQM, and Six Sigma
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Students Rights and Responsibilities

Student Rights and Responsibilities

Log in using the AC Connect Portal

In order to receive your AC Connect Email, you must log in through AC Connect at https://acconnect.actx.edu .

If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".

Expected Student Behavior

DISCUSSION BOARDS:

Do not use abbreviated language used in text messaging.  Use spell check.  Address classmates in a nonthreatening tone of voice; refrain from insults, slurs, insensitive comments and slang.  Please be respectful or classmates on the discussion boards.

EXAMINATIONS:

Exams are to be taken INDIVIDUALLY.  If at student is caught participating in group testing, he/she will automatically recieve a "0" and will be subject to further disciplinary actions as outlines in the AC Students Rights & Responsibilties. 

See students responsibility web site:

http://www.actx.edu/admission/files/filecabinet/folder2 Student R R 07 Hyper.pdf

 

Grading Criteria

Attendance

ATTENDANCE POLICY:

In order to be successful in this class, students are expected to log in and participate at least three times a week.  Students are expected to participate in the weekly discussion boards. 

WITHDRAWAL POLICY:
It is the responsibility of the student to initiate drop or withdrawal procedures through the registrar’s office.  Students who stop attending class but do not officially drop or withdraw from this course will receive a letter grade at the end of the semester.  Please contact the instructor BEFORE you withdraw.  Options may be available. 

Last day to withdraw (drop) - November 18th  

EXAMINATIONS:

Exams will be open for at least 48 hours..  Students are expected to take the exam by the due date.  NO make-up exams are allowed except for extenuating circumstances. 

 

 

 

Calendar

Additional Information

Important Dates:

September 1 - Labor Day

November 18 - Last day to withdraw

November 27 - 28 - Thanksgiving Break

December 8 - 12 - Final Exams