Introduction to Hospitality Syllabus for 2014-2015
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Instructor Information

Course Information

Recording Policy

Disability Statement

Any student who, because of a disabling condition, may require some special arrangements in order to meet course requirements should contact disAbility Services (Student Service Center room 119, phone 371-5436) as soon as possible.

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As a student you may experience a range of issues that can cause barriers to learning, such as strained relationships, increased anxiety, alcohol/drug problems, feeling down, difficulty concentrating and/or lack of motivation. These mental health concerns or stressful events may lead to diminished academic performance or reduce a student's ability to participate in daily activities. Amarillo College offers services to assist you with addressing these and other concerns you may be experiencing. If you or someone you know are suffering from any of the aforementioned conditions, you can learn more about the broad range of confidential mental health services available on campus by calling the AC Counseling Center at 806-371-5900. The AC Counseling Center website is https://www.actx.edu/counseling/ . Also, if you are in need of social services (affordable housing, utilities, transportation, food, clothing, childcare, medical/dental/vision, legal), please call the AC Advocacy & Resource Center at 806-371-5439. The AC Advocacy & Resource Center website is https://www.actx.edu/arc

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Administrative Drop Policy

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Student Withdrawal Procedures

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Course

HAMG-1321-001 Introduction to Hospitality

Prerequisites

Course Description

Introduction to the elements of the hospitality industry.

Student Resources Student Resources Website

Department Expectations

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Occupational License Disclaimer

Hours

(3 sem hrs; 3 lec)

Class Type

Online Course

Syllabus Information

Textbooks

\ Exploring the Hospitality Industry 2nd Edition 2012
\ Author: John R. and Josielyn T. Walker
\ Publisher: Prentice Hall
\ ISBN: 0135118859

Supplies

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Student Performance

\ For additional information, click on the instructor link below.

\ 1. The student will define tourism, trace the five epochs of tourism, describe the evolution of the major travel modes, and study the economic and sociocultural impact of tourism on the world. *SCANS Information C5, C6, C7; Thinking Skills F10.

\ 2. The student will explain the elements of the hospitality industry, describe the evolution of the hospitality industry, describe the history of restaurants, and relate the evolution of the lodging and food service industry to world events. *SCANS Information C5, C7; Basic Skills F6; Thinking Skills F10.

\ 3. The student will describe the development of the United States lodging industry, define key terms, discuss financial aspects of hotel development, explain general hotel/motel operations, clasify hotels by type, location and price and describe the effects of a global economy on the hotel industry. *SCANS information C5, C7; Basic Skills F6; Thinking Skills F10.

\ 4. The student will study the organizational chart of a hotel, describe the functions of the departments and responsibilities of key executives, trace the guest cycle and current guest needs and discuss the role of service in the hospitality industry. *SCANS Information C5, C6; Thinking Skills F10, F11.

\ 5. The student will study the history and development of the restaurant business, list factors that influence concept, marketing, and classifications of restaurants, outline the development of a restaurant chain, and identify different characteristics of chain and independent restaurants. *SCANS
\ Information C5, C7; Thinking Skills F10.

\ 6. The student will define the functions of the food and beverage department, describe the duties of a food and beverage director, and study computations using key food and beverage operating ratios. *SCANS Information C5, C7; Interpersonal C11; Basic Skills F2; Thinking Skills F9, F10.

\ 7. The student will study the history and various gaming activities of the gaming entertainment industry, discuss the controversies surrounding the gaming entertainment industry, and define how the gaming industry is converging with other aspects of the hospitality business. *SCANS Information C5, C7; Thinking Skills F10, F12.

\ 8. The student will list hospitality industry associations, explain the difference between meetings, expositions and conventions, describe the role of a meeting planner and explain the primary responsibilities of a convention and visitors bureau or authority. *SCANS Information C5, C7; Thinking Skills F10.

\ 9. The student will define leadership, distinguish the characteristics and attributes of leaders, distinguish between transactional and transformational leadership, differentiate between leadership and management, define ethics and apply the importance of ethical behavior to the hospitality industry. *SCANS Information C5, C7; Interpersonal C12; Systems C15; Thinking Skills F10, F11, F12.

\ 10. The student will participate in on-site inspections of the various types of hotel/motel properties in the community or attend industry functions. *SCANS Information C5, C6; Basic Skills F10.

\ *Meets Secretary Commission on Achieving Necessary Skills (SCANS)

\ Information : Acquires and uses information.
\ Interpersonal : Works with others, serves clients, exercises leadership.
\ Systems : Understands complex interrelationships. (Evaluates, monitors, improves social, organizational and technological systems).
\ Basic Skills : Reads, writes, performs arithmetic and mathematical operations, listens, and speaks.
\ Thinking Skills : Thinks creatively, makes decisions, solves problems, visualizes, knows how to learn, and reason.

\ The objective of the Introduction to Hospitality course is to give the student an opportunity to study and observe a dynamic global service industry as a possible career choice or to better understand the hospitality industry from a traveler`s point of view.

Students Rights and Responsibilities

Log in using the AC Connect Portal

In order to receive your AC Connect Email, you must log in through AC Connect at https://acconnect.actx.edu .

If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".

Expected Student Behavior

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Grading Criteria

Grading Scale
A (90-100).. Excellent
B (80-89).... Above average, very good
C (70-79).... Average, good
D (60-69).... Poor, but passing
F (60-0)...... Failing

The final grade will be determined by the total number of points scored from all tests and assignments. The instructor reserves the right to subjectively influence the final grade relative to online work.

Exams 
Every chapter will have a test to be taken online. Study guides are provided so that you can achieve a successful outcome on each test.
The online test is available to the student all semester. The test enables you to go back to a question to answer or change your answer as necessary. You can take the test as many times as you wish to improve your grade. Your highest grade will be recorded for you to view in the "My Grade" tab. 

All tests and Final Paper need to be completed prior to the final week of the classes in order to be averaged in the final grade. Any test not completed will be given a grade of F, Zero points. The Final will be a written paper submitted before the end of the semester and will receive equal weight in the final grade.

Attendance

Assignments  Students are expected to meet all requirements as outlined in the syllabus course calendar. Students must log in and purchase the textbook prior to the second week of classes. For assistance call the instructor 806-372-5502 (Cell text or call 806-683-8825). Email crlankford@actx.edu or lankford@arn.net. The student must complete and submit the Personal Data Form by the second week of class.

Students should follow a rigorous schedule and work each week in this online course in order to complete successfully.

Withdrawal policy
A student who fails to officially drop or withdraw from a course at the Registrar prior to the posted catalog deadline will receive a failing grade. It is the student's responsibility to withdraw prior to the withdrawal date. Check the College Calendar to verify the drop date.

 November  18 is the last day to withdraw.  

Calendar

Additional Information

How to get started:
Once you are enrolled in the course,  you will have access on the first day of the semester.  Once you are in the course, click on the "Lessons" tab at the top of the page to begin the course. Check the syllabus for the course calender. Check email messages and the "Calender" tab for additional assignents that may be posted. 
 

There are two components to this course: The textbook you read and the Interactive portion you access in the MyPearsonLab. You must buy the textbook to access the code within the text that allows you to go into the Interactive portion of this course and take the required tests on the selected chapters. 

If you need assistance to log on to the course, you may obtain technical support by calling Student Help at 1-806-371-5992.

You must log on and submit the Personal Data Form No later than the second week of class to be counted as a student in this course.