Advanced Voice Over Internet Protocol (VOIP) Syllabus for 2014-2015
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Instructor Information

Course Information

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Disability Statement

Any student who, because of a disabling condition, may require some special arrangements in order to meet course requirements should contact disAbility Services (Student Service Center room 119, phone 371-5436) as soon as possible.

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As a student you may experience a range of issues that can cause barriers to learning, such as strained relationships, increased anxiety, alcohol/drug problems, feeling down, difficulty concentrating and/or lack of motivation. These mental health concerns or stressful events may lead to diminished academic performance or reduce a student's ability to participate in daily activities. Amarillo College offers services to assist you with addressing these and other concerns you may be experiencing. If you or someone you know are suffering from any of the aforementioned conditions, you can learn more about the broad range of confidential mental health services available on campus by calling the AC Counseling Center at 806-371-5900. The AC Counseling Center website is https://www.actx.edu/counseling/ . Also, if you are in need of social services (affordable housing, utilities, transportation, food, clothing, childcare, medical/dental/vision, legal), please call the AC Advocacy & Resource Center at 806-371-5439. The AC Advocacy & Resource Center website is https://www.actx.edu/arc

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Course

ITCC-2359-001 Advanced Voice Over Internet Protocol (VOIP)

Prerequisites

Prerequisite: ITCC 1404

Course Description

Voice Over Internet Protocol (VOIP) architecture, components and functionality. Includes VOIP signaling, call control, voice dial plans, configuring voice interfaces, dial peers and quality of service (QoS) technologies.

Student Resources Student Resources Website

Department Expectations

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Hours

(3 sem hrs; 2 lec, 2 lab)

Class Type

On Campus Course

Syllabus Information

Textbooks

Understanding Voice Over IP Technology

Author: Nicholas Wittenberg

ISBN-10: 1-4354-2727-0

ISBN-13: 978-1-4354-2727-3

Publisher: Delmar Cengage Learning

Supplies

Students must have reliable access to a personal computer and the Internet.  Computers are available in the CIS Department at Amarillo College.  Additionally students will need: Binder, pen, pencil, scratch paper, and textbook.  

Student Performance

1. Understand the technology of VoIP.
2. Demonstrate the procedures required to provide for VoIP.
3. Understand the benefits of using VoIP as well as the challenges.
4. Understand the factors that are driving the adoption of VoIP.
5. Know the techniques used to provide QoS to VoIP.
6. Gain an insight to making a network ready for VoIP.
7. Use various protocol techniques to setting up a VoIP system.
8. Demonstrate the process of maintaining a VoIP network.
9. Identify classes of service.
10. Distinguish methods used by SMTP, AMIS, and VPIM to deliver messages; and implement call handling systems.

Students Rights and Responsibilities

Student Rights and Responsibilities

Log in using the AC Connect Portal

In order to receive your AC Connect Email, you must log in through AC Connect at https://acconnect.actx.edu .

If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".

Expected Student Behavior

It is the policy of the Sciences and Engineering Division and the Electronics Technology Department that food and drink may be allowed in the classroom setting, at the instructor’s discretion, but food and drink are not allowed in labs.  Additionally pagers and cell phones must be turned off or in silent mode in the classroom setting and pagers and cell phones must be turned off while in labs.

 Students are expected to maintain a high standard of individual honor in their scholastic work.  Students who are guilty of cheating, plagiarism, copying, or dishonesty may be excluded from class with a grade of F; or, in flagrant cases, may be suspended from the College.

 The faculty of the CIS Department reserves the right to ask a student to verify any portion of a test by reproducing any specific section or the entire exam of the test in question. Any action that compromises the computer systems at Amarillo College, including but not limited to hacking or cracking, can result in a grade of "F" in this course and possible further disciplinary action.

This course requires work outside of the classroom to complete.

Grading Criteria

A   90 – 100

B   80 to 89

C   70 to 79

D   60 to 69

F   0 to 59

 

Exams	30%
Final Exam	25%
Labs	35%
Participation and Attendance	10%

Attendance

The purpose of this course is to prepare students to successfully deploy a VoIP voice communications system. The course content builds upon itself, missing classes will place you behind.  Please inform me if you know in advance that you will be absent – it is up to you as a student to find out what was missed during previous classes.

Please remember the deadline for dropping a class at AC is published in the official Amarillo College Schedule of Classes.  If you stop attending class and do not officially drop the course by this deadline, you will receive an F for the course.  

Attendance in class is regarded as a requirement, and obligation for learning.  Students will be counseled by the instructor after three (3) absences and warned and after two (2) absences.  Four (4) absences in any one semester will be cause for student to be dropped one (1) letter grade at the instructor’s discretion.  

 Being tardy three (3) times will be considered one (1) absence. 

It is the responsibility of the student to make up any work missed due to absences and to gain missed lecture notes through outside reading and/or note from classmates. 

Make up examinations (and other assignments) will be   permitted at the discretion of the instructor.  The time and place for make-up test will be determined by the instructor. 

If you are going to be late or absent, please notify the instructor as soon as possible. 
 

Calendar

Additional Information

This course requires work outside of class.  The computer labs, located 2^nd floor BYRD, are open:

Mon –Thur:   7:00 am to 10:00 pm
Fri – Sat:        8:00 am to 5:00 pm
Sun:                2:00 pm to 6:00 pm

The computer labs have lab assistants available to help you.  Additionally, some classes have course work to be completed online -- consult with your instructor.”