Introduction to Hospitality Syllabus for 2015-2016
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Instructor Information

Course Information

Recording Policy

Disability Statement

Any student who, because of a disabling condition, may require some special arrangements in order to meet course requirements should contact disAbility Services (Student Service Center room 119, phone 371-5436) as soon as possible.

Statement for Mental Health and Advocacy & Resource Center:

As a student you may experience a range of issues that can cause barriers to learning, such as strained relationships, increased anxiety, alcohol/drug problems, feeling down, difficulty concentrating and/or lack of motivation. These mental health concerns or stressful events may lead to diminished academic performance or reduce a student's ability to participate in daily activities. Amarillo College offers services to assist you with addressing these and other concerns you may be experiencing. If you or someone you know are suffering from any of the aforementioned conditions, you can learn more about the broad range of confidential mental health services available on campus by calling the AC Counseling Center at 806-371-5900. The AC Counseling Center website is https://www.actx.edu/counseling/ . Also, if you are in need of social services (affordable housing, utilities, transportation, food, clothing, childcare, medical/dental/vision, legal), please call the AC Advocacy & Resource Center at 806-371-5439. The AC Advocacy & Resource Center website is https://www.actx.edu/arc

Amarillo College Tutoring for Success Policy:

Administrative Drop Policy

N/A

Student Withdrawal Procedures

N/A

Privacy Statement

The Amarillo College Privacy Policy is found at https://www.actx.edu/-amarillo-college-privacy-notice , and applies to all Amarillo College students.  If you have questions about this privacy statement or you believe that your personal information has been released without your consent, send email to humanresources@actx.edu .

Course

HAMG-1321-001 Introduction to Hospitality

Prerequisites

Course Description

Introduction to the elements of the hospitality industry.

Student Resources Student Resources Website

Department Expectations

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Occupational License Disclaimer

Hours

(3 sem hrs; 3 lec)

Class Type

Online Course

Syllabus Information

Textbooks

Exploring the Hospitality Industry 3rd Edition 2016
Author: John R. Walker
Publisher: Pearson Education, Inc/Prentice Hall
ISBN: 0-13-376277-7
ISBN: 978-0-13-376277-8

Supplies

• Computer/tablet    (Be aware: not all class objectives can be accessed on tablets or smartphones)
• Ability to access the course in Blackboard through AC Connect to submit assignments. Students MUST have t

  Student Performance

  For additional information, click on the instructor link below.

  1. The student will define tourism, trace the five epochs of tourism, describe the evolution of the major travel modes, and study the economic and sociocultural impact of tourism on the world. *SCANS Information C5, C6, C7; Thinking Skills F10.

  2. The student will explain the elements of the hospitality industry, describe the evolution of the hospitality industry, describe the history of restaurants, and relate the evolution of the lodging and food service industry to world events. *SCANS Information C5, C7; Basic Skills F6; Thinking Skills F10.

  3. The student will describe the development of the United States lodging industry, define key terms, discuss financial aspects of hotel development, explain general hotel/motel operations, clasify hotels by type, location and price and describe the effects of a global economy on the hotel industry. *SCANS information C5, C7; Basic Skills F6; Thinking Skills F10.

  4. The student will study the organizational chart of a hotel, describe the functions of the departments and responsibilities of key executives, trace the guest cycle and current guest needs and discuss the role of service in the hospitality industry. *SCANS Information C5, C6; Thinking Skills F10, F11.

  5. The student will study the history and development of the restaurant business, list factors that influence concept, marketing, and classifications of restaurants, outline the development of a restaurant chain, and identify different characteristics of chain and independent restaurants. *SCANS
  Information C5, C7; Thinking Skills F10.

  6. The student will define the functions of the food and beverage department, describe the duties of a food and beverage director, and study computations using key food and beverage operating ratios. *SCANS Information C5, C7; Interpersonal C11; Basic Skills F2; Thinking Skills F9, F10.

  7. The student will study the history and various gaming activities of the gaming entertainment industry, discuss the controversies surrounding the gaming entertainment industry, and define how the gaming industry is converging with other aspects of the hospitality business. *SCANS Information C5, C7; Thinking Skills F10, F12.

  8. The student will list hospitality industry associations, explain the difference between meetings, expositions and conventions, describe the role of a meeting planner and explain the primary responsibilities of a convention and visitors bureau or authority. *SCANS Information C5, C7; Thinking Skills F10.

  9. The student will define leadership, distinguish the characteristics and attributes of leaders, distinguish between transactional and transformational leadership, differentiate between leadership and management, define ethics and apply the importance of ethical behavior to the hospitality industry. *SCANS Information C5, C7; Interpersonal C12; Systems C15; Thinking Skills F10, F11, F12.

   

  *Meets Secretary Commission on Achieving Necessary Skills (SCANS)

  Information : Acquires and uses information.
  Interpersonal : Works with others, serves clients, exercises leadership.
  Systems : Understands complex interrelationships. (Evaluates, monitors, improves social, organizational and technological systems).
  Basic Skills : Reads, writes, performs arithmetic and mathematical operations, listens, and speaks.
  Thinking Skills : Thinks creatively, makes decisions, solves problems, visualizes, knows how to learn, and reason.

  The objective of the Introduction to Hospitality course is to give the student an opportunity to study and observe a dynamic global service industry as a possible career choice or to better understand the hospitality industry from a traveler`s point of view.

  Students Rights and Responsibilities

  Student Rights and Responsibilities

  Log in using the AC Connect Portal

  In order to receive your AC Connect Email, you must log in through AC Connect at https://acconnect.actx.edu .

  If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".

  Expected Student Behavior

  BEST PRACTISES:

  • This is an 8 week course….we will hit the ground running!
  • If this is your first online class, get into Blackboard and "get lost"
  • Log into Blackboard on Mondays to see what is due for the week (check the college email several times a week to stay informed)
  • Plan ahead if you have limited internet access
  • Communicate, communicate, communicate with your instructor
  • USE SPELL CHECK  (What do you think about the person or an articles with incorrect spelling?)
  • Know your resources, (student help, library hours, tutoring locations, etc.) if you don't know and need help....ask!!

   

  DISCUSSION BOARDS:

  • Use complete sentences in discussion boards.  DO NOT use abbreviated language used in text messaging. 
  • Use spell check. 
  • Address classmates in a non-threatening tone of voice; refrain from insults, slurs, insensitive comments and slang. 
  • Please be respectful or classmates on the discussion boards.

  EXAMINATIONS:

  Exams are to be taken INDIVIDUALLY.  If at student is caught participating in group testing, he/she will automatically receive a "0" and will be subject to further disciplinary actions as outlines in the AC Students Rights & Responsibilities. 

  Plagiarism, Cheating and Individual Work Ethic

  Amarillo College policies and Code of Student Conduct is strictly adhered to when dealing with plagiarism, cheating, and duplication of work product. Any evidence of plagiarism, cheating, or duplication of work product will result in a zero on the work in question.

  A complete statement regarding scholastic dishonesty can be found in the Student Code of Conduct in the Student Rights and Responsibilities Handbook at http://catalog.actx.edu/content.php?catoid=12&navoid=426

  Grading Criteria

  GRADING SCALE:

              90 - 100%         =          A          Excellent

              80 -   89%         =          B          Above Average, Very Good

              70 -   79%         =          C          Average, Good

              60 -   69%         =          D          Poor, but passing

              Below 60%        =          F          Failing

  Instructor reserves the right to subjectively influence the final grade relative to class attendance, participation, and attitude.

  Weighted Total:

  35% Assignments

  30% Discussion Boards

  20% Exams 

  15% Final Paper

  100% Total Grade

   

  ASSIGNMENTS:

  Weekly assignments MUST be typed and submitted into Blackboard.  Assignments are due by 12 p.m. (midnight) on Mondays.  Late assignments will be docked 10% per day. Assignments will permanently close one week past the due date.  Extenuating circumstances will be considered, if communicated BEFORE the due date. 

  EXAMINATIONS:

  Examinations will consist of essay, true-false, multiple choice, matching or short answer questions. Final Examination will be comprehensive.  Should you have an emergency, contact me in ADVANCE before midnight.  Tests taken more than a week from the original test date will result in docked or a zero grade.  There are no make-up exams. 

   

  WITHDRAWAL POLICY: 

  It is the responsibility of the student to initiate drop or withdrawal procedures through Instructor of the course. Students who stop attending class but do not officially drop or withdraw from this course will receive a grade of F if their average falls below a 60.   PLEASE communicate with the instructor to discuss options before considering dropping the class!  You will also need to communicate with the Coordinators as well.  Once the class is dropped, all grade records are deleted in Blackboard and can not be accessed again. 

  May 3rd is the last date to withdraw.

  ***If after two weeks of coursework, a student’s grade is under a 70, an academic retention alert will be sent to advisor and financial aid department.

  Accessing Grades Online:

  To view your current course grades:

  • Go to www.actx.edu, click on AC Connect anf log in using your ACNetID and password
  • Click on HAMG-1321
  • Click on My Grades on the menu to the left.

  Final grade will be determined by dividing total number of points by the number of tests and projects. Instructor reserves the right to subjectively influence the final grade relative to class attendance, participation and attitude.

  To view your Final course grades:

  • Go to www.actx.edu, click on AC Connect and log in using your ACNetID and password
  • Scroll down to Self Service on bottom right of the page, and click on Current Student.
  • Under current student, click on Academic Profile and click on Grades.

  Be aware that the Family Educational Rights and Privacy Act of 1974 (as amended) does not permit instructors to disclose information regarding grades over the phone, via email, or to a third party. Therefore, if you need to discuss your grades, you must do so in person.

  Attendance

  ATTENDANCE POLICY:

  "90% of success is just showing up."  ~ Woody Allen 

  In order to be successful in this class, students are expected to log in and participate at least three times a week.  Students are expected to participate in the weekly discussion boards.  Instructors can see when the last date of log in occurs. 

  (Due to the freedom that online courses offer you, it may be tempting to wait until the last minute to work on your course. It is our experience that almost NONE of the learners who take this approach are able to finish the course. GET INTO THE HABIT OF GETTING ONLINE EVERY MONDAY to see the discussion boards, assignments and tests so you can plan accordingly and meet deadlines. It is our suggestion that you either work ahead or create a plan that allows you to be in the course working at least three times a week. Learners who have biweekly attendance (or more) complete the course in a timely manner and get the best scores on their discussion boards, assignments, exams and overall grades. Obviously the choice is up to you.)

  Calendar

                                                           Spring 2015

  Instructor reserves the right to modify this schedule as needed during the semester.

  WEEK	ASSIGNMENTS	TESTS
  Week 1	Chapter 1 - Hospitality Spirit
  Week 2	Chapter 2 -Tourism	Chapter 1 Exam
  Week 3	Chapter 4 - Lodging Chapter 5 - Lodging Operations	Chapter 2 Exam
  Week 4	Chapter 6 - Cruising	Chapter 4 and 5 Exams
  Week 5	Chapter 7 - Restaurants	Chapter 6 Exam
  Week 6	Chapter 12 - Theme Parks and Attractions	Chapter 7 Exam
  Week 7	Chapter 14 Meetings, Conventions, and Expositions	Chapter 12 Exam
  Week 8	Final Paper	Chapter 14 Exam

  Additional Information

  Relevant Dates to Remember

  March 29	Census Day
  April 11	Summer and Fall registration begins
  May 3	Last Day to Withdraw
  May 9 - 13	Finals Week
  May 13	Commencement

  Syllabus Created on:

  11/30/-1 12:00 AM

  Last Edited on:

  11/30/-1 12:00 AM