Introduction to Hospitality Syllabus for 2016-2017
Return to Syllabus List

Instructor Information

Course Information

Recording Policy

Disability Statement

If you have a disability (learning, mental, physical) that affects your ability to participate effectively and have access to any program or service at Amarillo College please contact Disability Services at (806) 345-5639 . Our offices are located in the Student Service Center office 112. More information may be found at www.actx.edu/disability.
Disability Services facilitates access to all programs and services according to the ADA, Americans with Disabilities Act and Section 504 of the Rehabilitation Act, as well as other federal and state laws.

Amarillo College Web Accessibility Policy Statement

Amarillo College is committed to providing equal access to all programs and services, including all working, learning, and service environments that affect equal access for persons with disabilities. This commitment to provide equal access and opportunity for persons with disabilities is in compliance with federal and state law. Amarillo College also strives to provide Electronic and Information Resources (EIR) that are accessible to all authorized users.

If you find you are unable to access material in an accessible format please contact the Disability Services Office at (806) 345-5639 . This office will work in conjunction with other campus resources to address and accommodate your issue in a timely manner.

Statement for Mental Health and Advocacy & Resource Center:

As a student you may experience a range of issues that can cause barriers to learning, such as strained relationships, increased anxiety, alcohol/drug problems, feeling down, difficulty concentrating and/or lack of motivation. These mental health concerns or stressful events may lead to diminished academic performance or reduce a student's ability to participate in daily activities. Amarillo College offers services to assist you with addressing these and other concerns you may be experiencing. If you or someone you know are suffering from any of the aforementioned conditions, you can learn more about the broad range of confidential mental health services available on campus by calling the AC Counseling Center at 806-371-5900. The AC Counseling Center website is https://www.actx.edu/counseling/ . Also, if you are in need of social services (affordable housing, utilities, transportation, food, clothing, childcare, medical/dental/vision, legal), please call the AC Advocacy & Resource Center at 806-371-5439. The AC Advocacy & Resource Center website is https://www.actx.edu/arc

Amarillo College Tutoring for Success Policy:

Administrative Drop Policy

Students who do not attend class on or prior to the census date will be administratively dropped. Effective Fall, 2016

Student Withdrawal Procedures

Students who wish to withdraw from a class must:

• consult with their instructor to obtain a signed academic withdrawal request form to submit to the AskAC department for processing
• consult with the financial aid office if receiving financial aid
• consult with the Veterans Benefit Coordinator if receiving veteran benefits
• consult with their academic advisor to determine how withdrawing may affect their enrollment in future semesters
  • NOTE:  The Texas Education Code stipulates that students attending Texas institutions of higher education for the first time fall 2007 and later may not withdraw from more than six courses during their academic career, including courses from which transfer students have withdrawn at other Texas institutions of higher education. (Senate Bill 1231) Rule 4.10.

Privacy Statement

The Amarillo College Privacy Policy is found at https://www.actx.edu/-amarillo-college-privacy-notice , and applies to all Amarillo College students.  If you have questions about this privacy statement or you believe that your personal information has been released without your consent, send email to humanresources@actx.edu .

Course

HAMG-1321-001 Introduction to Hospitality

Prerequisites

Course Description

Introduction to the elements of the hospitality industry.

Student Resources Student Resources Website

Department Expectations

Occupational License Disclaimer

Hours

(3 sem hrs; 3 lec)

Class Type

Online Course

Syllabus Information

Textbooks

Exploring the Hospitality Industry 3rd Edition 2016
Author: John R. Walker
Publisher: Pearson Education, Inc/Prentice Hall
ISBN: 0-13-376277-7
ISBN: 978-0-13-376277-8

Supplies

Student Performance

For additional information, click on the instructor link below.

1. The student will define tourism, trace the five epochs of tourism, describe the evolution of the major travel modes, and study the economic and sociocultural impact of tourism on the world. *SCANS Information C5, C6, C7; Thinking Skills F10.

2. The student will explain the elements of the hospitality industry, describe the evolution of the hospitality industry, describe the history of restaurants, and relate the evolution of the lodging and food service industry to world events. *SCANS Information C5, C7; Basic Skills F6; Thinking Skills F10.

3. The student will describe the development of the United States lodging industry, define key terms, discuss financial aspects of hotel development, explain general hotel/motel operations, clasify hotels by type, location and price and describe the effects of a global economy on the hotel industry. *SCANS information C5, C7; Basic Skills F6; Thinking Skills F10.

4. The student will study the organizational chart of a hotel, describe the functions of the departments and responsibilities of key executives, trace the guest cycle and current guest needs and discuss the role of service in the hospitality industry. *SCANS Information C5, C6; Thinking Skills F10, F11.

5. The student will study the history and development of the restaurant business, list factors that influence concept, marketing, and classifications of restaurants, outline the development of a restaurant chain, and identify different characteristics of chain and independent restaurants. *SCANS
Information C5, C7; Thinking Skills F10.

6. The student will define the functions of the food and beverage department, describe the duties of a food and beverage director, and study computations using key food and beverage operating ratios. *SCANS Information C5, C7; Interpersonal C11; Basic Skills F2; Thinking Skills F9, F10.

7. The student will study the history and various gaming activities of the gaming entertainment industry, discuss the controversies surrounding the gaming entertainment industry, and define how the gaming industry is converging with other aspects of the hospitality business. *SCANS Information C5, C7; Thinking Skills F10, F12.

8. The student will list hospitality industry associations, explain the difference between meetings, expositions and conventions, describe the role of a meeting planner and explain the primary responsibilities of a convention and visitors bureau or authority. *SCANS Information C5, C7; Thinking Skills F10.

9. The student will define leadership, distinguish the characteristics and attributes of leaders, distinguish between transactional and transformational leadership, differentiate between leadership and management, define ethics and apply the importance of ethical behavior to the hospitality industry. *SCANS Information C5, C7; Interpersonal C12; Systems C15; Thinking Skills F10, F11, F12.

 

*Meets Secretary Commission on Achieving Necessary Skills (SCANS)

Information : Acquires and uses information.
Interpersonal : Works with others, serves clients, exercises leadership.
Systems : Understands complex interrelationships. (Evaluates, monitors, improves social, organizational and technological systems).
Basic Skills : Reads, writes, performs arithmetic and mathematical operations, listens, and speaks.
Thinking Skills : Thinks creatively, makes decisions, solves problems, visualizes, knows how to learn, and reason.

The objective of the Introduction to Hospitality course is to give the student an opportunity to study and observe a dynamic global service industry as a possible career choice or to better understand the hospitality industry from a traveler`s point of view.

Students Rights and Responsibilities

Student Rights and Responsibilities

Log in using the AC Connect Portal

In order to receive your AC Connect Email, you must log in through AC Connect at https://acconnect.actx.edu .

If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".

Expected Student Behavior

Grading Criteria

Grading Scale
A (90-100).. Excellent
B (80-89).... Above average, very good
C (70-79).... Average, good
D (60-69).... Poor, but passing
F (60-0)...... Failing

The final grade will be determined by the total number of points scored from all tests and assignments. The instructor reserves the right to subjectively influence the final grade relative to online work.

Exams 
Every chapter will have a test to be taken online. Study guides are provided so that you can achieve a successful outcome on each test.
The online test is available to the student all semester. The test enables you to go back to a question to answer or change your answer as necessary. You can take the test as many times as you wish to improve your grade. Your highest grade will be recorded for you to view in the "My Grade" tab. 

All tests and Final Paper need to be completed prior to the final week of the classes in order to be averaged in the final grade. Any test not completed will be given a grade of F, Zero points. The Final will be a written paper submitted before the end of the semester and will receive equal weight in the final grade.

Attendance

Assignments  Students are expected to meet all requirements as outlined in the syllabus course calendar. Students must log in and purchase the textbook prior to the second week of classes. For assistance call the instructor 806-372-5502 (Cell text or call 806-683-8825). Email crlankford@actx.edu or lankford@arn.net. The student must complete and submit the Personal Data Form by the second week of class.

Students should follow a rigorous schedule and work each week in this online course in order to complete successfully.

Withdrawal policy
A student who fails to officially drop or withdraw from a course at the Registrar prior to the posted catalog deadline will receive a failing grade. It is the student's responsibility to withdraw prior to the withdrawal date. Check the College Calendar to verify the drop date. Final Day to withdraw: November 17, 2016

 

Calendar

Additional Information

How to get started:
Once you are enrolled in the course,  you will have access on the first day of the semester.  Once you are in the course, click on the "Lessons" tab at the top of the page to begin the course. Check the syllabus for the course calendar. Check email messages and the "Calendar" tab for additional assignents that may be posted. 
 

There are two components to this course: The textbook you read and the Interactive portion you access in the MyPearsonLab. You must buy the textbook to access the code within the text that allows you to go into the Interactive portion of this course and take the required tests on the selected chapters. 

If you need assistance to log on to the course, you may obtain technical support by calling the Student Help Desk.

You must log on and submit the Personal Data Form No later than the second week of class to be counted as a student in this course.