Dental Office Management Syllabus for 2016-2017
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Course Information

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Course

DNTA-1251-001 Dental Office Management

Prerequisites

Course Description

Use computers/and or manual systems to process dental information and interpret and practice learned dental office management skills.

Student Resources Student Resources Website

Department Expectations

Occupational License Disclaimer

Hours

(2 sem hrs; 1 lec, 2 lab)

Class Type

On Campus Course

Syllabus Information

Textbooks

See course instructor for current text used

Supplies

E*Book and laptop for class work

Student Performance

Given the course textbook, personal notes, and handouts, the student should:
    1.   Learn technical terminology, facts, theories and principals associated with the operations of the dental office business side.

    2.   Apply knowledge learned in class to a dental office setting.

    3.   Evaluate the learning experience from the perspective of the specific course objectives.

   
 

1.   Describe the dental front office setting and the business conducted there.

2.   Describe the role of the office manager in appointments, financial agreements, referrals

3.   Describe and demonstrate confidentiality of patient records

4.   Discuss steps to diffuse patient anger

5.   Demonstrate proper filing methods

6.   Demonstrate proper charting, note taking and recording of patient information in the computer using Eagelsoft software

7.   Demonstrate a  proper treatment plan and make appropriate financial arrangements

8.   Write various professional correspondence to referring dentists, new patients, etc.

9.   Prepare fictitious orders for dental supplies, Demonstrate proper inventory control

10.  Demonstrate various techniques used for scheduling a variety of patients including proper management of recall appointments

11.   Create a professional resume

12.  Create a fictitious patient chart

 

Students Rights and Responsibilities

Student Rights and Responsibilities

Log in using the AC Connect Portal

In order to receive your AC Connect Email, you must log in through AC Connect at https://acconnect.actx.edu .

If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".

Expected Student Behavior

Studebts are expected to come to class prepared for the session. That includes reading the assignemnnt prior to calss, completing patient charts and other outside work. All work is considered to be performed individually unless SPECIFIED by the instructor as a group project.

Grading Criteria

Major exams          30%

Resume                  10%

Patient chart            35%

Final                          25%

 

The following grading scale will be used for all Dental Assisting courses:

A = 93 to 100

B = 83 to 92

C = 75 to 82

F = Below 75

Grades will be calculated using THREE major exams, input into a fictitious patient chart, various lab exercises including fictitious supply orders, treatment planning and financial arrangements. Creation of a professional resume will also carry a percentage of the calculated grade.

In order to be fair to students who are present and perform the required tasks and because of time restraints, most missed work, especially lab and clinical work can not be made up. Lab and clinical assignments involve the use of a partner. Without you they can not perform their assignments.

Missed written exams maybe made up on the designated "make-up" days. These dates will be given at the start of the class. In order to be fair to the students who take the exam at the scheduled time, make-up exams will lose 5% of their original value. Please note that make-up exams are most often one to five essay type questions.

 

Attendance

Regular attendance is necessary for satisfactory achievement. Therefore, it is the responsibility of the student to attend class". Due to the amount of information contained in this course, the student who plans to succeed should attend all course sessions regulary and promptly. The student will need to come to class on time, fully prepared for that session, with the necessary materials."  There may be times when it is impossible to attend class due to illness or an emergency, but this course covers so much information in class that an absence can get the student behind and thus, miss some vital questions on an exam. In order to be fair, there is no distinction between an excused or unexcused absence. You may have up to 3 (three) absences in this class without affecting your grade. The fourth (4th) absence will reduce the overall grade by 10 points. Missing 4 class periods is close to missing 1/3rd of the semester and thus, 1/3rd of the vital skills for your chosen profession.
 
 

Calendar

Additional Information

This course will have THREE major exams:  Exam I legal responsibility (jurisprudence),  Exam II Patient management and  Exam III Financial management.

The student will create a professional resume and cover letter to prepare for employment.

There will also be a grade for keeping a professional patient chart as a computerized record, professionalism and a comprehensive final. The student will also be expected to serve two mornings as a front office assistant in one of their clinical sites. and one half day in the dental hygiene front office
 

This course schedule may change with little advanced notice. Itis the responsibility of the student to periodically check for notices.