If you're experiencing difficulties logging into the databases, please consider the following steps, which often resolve the issue:

• Ensure you are using your ACconnect username, not your full email address.
  • E.g. Jndoe11, NOT jndoe11@amarillocollege.com

   

• Manually enter your password instead of using a saved version.
  • Often a saved password is an older version of the password, which can lead to an inability to log in.

   

• Clear your browser's cache.
  • Clearing your history does not fully clear your cache. Please follow the steps below to properly clear your cache.
    • Clearing Google Chrome cache
    • Clearing Firefox cache
    • Clearing Safari cache
    • Clearing Microsoft Edge cache

• Try accessing the site using a different web browser.

• Reset your password through ACconnect.