Administrative Procedures Syllabus for 2019-2020
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Instructor Information

Office Location

<p>West Campus Allied Health 166</p>

Office Hours

Appointments must be scheduled.

Instructor will be checking course 3 times a day.

Course Information

COVID-19 Protocols

Recording Policy

Disability Statement

If you have a disability (learning, mental, physical) that affects your ability to participate effectively and have access to any program or service at Amarillo College please contact Disability Services at (806) 345-5639 . Our offices are located in the Student Service Center office 112. More information may be found at www.actx.edu/disability.
Disability Services facilitates access to all programs and services according to the ADA, Americans with Disabilities Act and Section 504 of the Rehabilitation Act, as well as other federal and state laws.

Amarillo College Web Accessibility Policy Statement

Amarillo College is committed to providing equal access to all programs and services, including all working, learning, and service environments that affect equal access for persons with disabilities. This commitment to provide equal access and opportunity for persons with disabilities is in compliance with federal and state law. Amarillo College also strives to provide Electronic and Information Resources (EIR) that are accessible to all authorized users.

If you find you are unable to access material in an accessible format please contact the Disability Services Office at (806) 345-5639 . This office will work in conjunction with other campus resources to address and accommodate your issue in a timely manner.

Statement for Mental Health and Advocacy & Resource Center:

As a student you may experience a range of issues that can cause barriers to learning, such as strained relationships, increased anxiety, alcohol/drug problems, feeling down, difficulty concentrating and/or lack of motivation. These mental health concerns or stressful events may lead to diminished academic performance or reduce a student's ability to participate in daily activities. Amarillo College offers services to assist you with addressing these and other concerns you may be experiencing. If you or someone you know are suffering from any of the aforementioned conditions, you can learn more about the broad range of confidential mental health services available on campus by calling the AC Counseling Center at 806-371-5900. The AC Counseling Center website is https://www.actx.edu/counseling/ . Also, if you are in need of social services (affordable housing, utilities, transportation, food, clothing, childcare, medical/dental/vision, legal), please call the AC Advocacy & Resource Center at 806-371-5439. The AC Advocacy & Resource Center website is https://www.actx.edu/arc

Amarillo College Tutoring for Success Policy:

The Tutoring for Success policy applies to any student whose grade or performance in the course falls below a departmentally determined minimum threshold. In either of those cases, the instructor will direct the student to the appropriate tutoring service, which may be faculty-led, discipline-specific, and/or general. Under this policy, the instructor will follow specific departmental guidelines governing the use, duration, and grade component of the tutoring need.

Administrative Drop Policy

Students who do not attend class on or prior to the census date will be administratively dropped. Effective Fall, 2016

Student Withdrawal Procedures

Students who wish to withdraw from a course must complete all steps indicated on the Academic Withdrawal Request form by the course withdrawal deadline.

NOTE: Students who are attending Texas institutions of higher education, for the first time fall 2007 and later, may not withdraw from more than six courses during their academic career. This withdrawal limitation does not include dual credit or developmental classes (Senate Bill 1231 Rule 4.10.) For more information on Drop and Withdrawal Policies, please visit the Registrar's Office Web site.

Privacy Statement

The Amarillo College Privacy Policy is found at https://www.actx.edu/-amarillo-college-privacy-notice , and applies to all Amarillo College students.  If you have questions about this privacy statement or you believe that your personal information has been released without your consent, send email to humanresources@actx.edu .

Course

MDCA-1321-001 Administrative Procedures

Prerequisites

Course Description

Medical office procedures including appointment scheduling, medical records creation and maintenance, interpersonal communications, bookkeeping tasks, coding, billing, collecting, third party reimbursement, credit arrangements and computer use in the medical office.

Student ResourcesStudent Resources Website

Department Expectations

Occupational License Disclaimer

Notice to Students enrolled in an educational program for preparation of issuance of certain occupational licenses:

Students enrolled in an educational program in preparation for obtaining certain occupational licenses are potentially ineligible for such license if the student has been convicted of an offense. For further information, please contact:

Melodie Graves
Justice Involved Advocate
Student Service Center 117
mgraves24@actx.edu
806-371-5995
Make appointment at https://melodiegraves.youcanbook.me

You can also contact the Legal Clinic, or the faculty member in charge of the educational program that you seek to enroll in. The further information you will receive will include notification to you of your right to request a criminal history evaluation letter from the licensing authority in order to clarify your particular situation.

Hours

(3 sem hrs; 3 lec)

Class Type

On Campus Course

Syllabus Information

Textbooks

Administrative Medical Assisting, 6th edition, 2018, Cengage Learning.
Wilburta Q. Lindh, CMA, AAMA; Carol D. Tamparo, CMA, AAMA, PHD; Barbara M. Dahl; Julie A. Morris, RN, BSN, CBCS, CCMA, CMAA; Cindy Correa, AHI, AMT.

 

Student must purchase an Access Code for Mindtap for assignments on the computer in Blackboard.

Supplies

Paper, pens, pencils, textbook, workbook, 3 inch notebook and page protectors.

Student Performance

End-of-Course Outcomes: 
Schedule appointments; create, document, and maintain patient medical records; correlate coding, billing, and collecting; perform bookkeeping tasks; utilize computer software for basic office functions; and demonstrate interpersonal communication skills.

COURSE GOALS:
The student will be able to communicate with the physician, patients, and other employees in the work situation, display professionalism, perform administrative and some limited clinical duties.    

COURSE OBJECTIVES:
The student will be able to perform the following with at least 70% accuracy  as evaluated by the program's faculty.
1.  Professionalism
2.  Communication
3.  Administrative duties
4.  Legal concepts
5.  Office management
6.  Instruction (Patients and Employees)
7.  Financial management

   Upon completion of the following the student will be able to do the following with at least 70% accuracy as evaluated by the faculty in the program:

•        Communicate:  Listen and observe; respond to verbal and non verbal cues; organize and express ideas in a concise, precise and logical manner;  compose written communications using correct spelling, grammar and format; use medical terminology accurately; demonstrate courtesy, tact and timing; display empathy; adapt communications to individual's ability to understand; determine if communication was understood; effectively interact with others; adapt communication to individual cultural orientation.

•    Display Professionalism:  Maintain confidentiality; maintain ethical and legal standards; perform within the scope of training and education; perform within personal capabilities; accept responsibility for professional actions; project and promote a positive image of the profession; keep personal biases from interfering with performance of duties; support the professional organizations, maintain and increase knowledge and skills; promote positive public relations; monitor legislation applicable to the profession.

•    Perform Administrative Duties:  Type and transcribe accurately; develop and maintain filing systems; operate and maintain office equipment; apply computer concept to office practices; prepare and maintain medical records; screen and process mail; schedule and monitor appointments; use procedural and diagnostic coding; process insurance data and claims; adhere to current government regulations; develop and maintain billing and collection system; maintain office inventory, arrange meetings and travel; organize and prepare reports and manuscripts; maintain employee/employer benefit records; manage business financial transactions; evaluate and update office procedures.

   
•    Manage Emergency Situations:  Recognize emergency situations; maintain emergency equipment and supplies; operate emergency equipment; implement emergency procedures; administer first aid including CPR; maintain control of emergency situations; provide reassurance and support; document incidents.  (This will be covered in class to a limited degree).

•    Provide Instruction:  Inform patients of office policies; educate patients regarding health care; consult with patients regarding insurance benefits and coverage; assist patients in obtaining services from community health resources; provide orientation for office personnel; supervise student practical experiences; train new personnel; develop clinical & administrative procedure manual.

•    Manage Facilities and Personnel:  Enforce safety and security procedures; provide attractive, clean, orderly, and comfortable surroundings; maintain  personnel and payroll records; develop and coordinate work schedules; supervise personnel; delegate responsibilities; screen & interview applicants; develop job descriptions; develop & implement personnel policies; conduct routine performance evaluations.

•    Develop a policy and procedure manual.  A policy and procedure will cover each of the following areas:  transcription (the proper and acceptable style of letters, progress notes, etc.), and incoming and outgoing mail, telephone communications and scheduling of patients.   This will be incorporated into the continuing class project of a policy & procedure manual.   

 

GUIDELINE HELP FOR PREPARING AN OFFICE POLICY AND  PROCEDURES MANUAL (Outline)

APPOINTMENTS                                                 
When Appointments Are Scheduled                 
Symptoms Indicating The Need                          
For An Immediate Appointment                          
Obligations To Be Blocked Off in Appointment Book                                           
Appointment Card Sample                                  
DAILY ROUTINE (Opening to Close)     
TELEPHONE  Procedures                                        
EMPLOYMENT INFORMATION                   
 Job Description                                                  
 Fringe Benefits                                                   
 Overtime Policy                                                   
 Probationary Period                                           
 Vacation Policy                                                   
 Holidays                                                            
 Sick Day Policy                                                  
 Insurance Coverage                                           
 Pension Plans                                                   
 Office Hours                                                    
 Salary Review Policy                                          
 Professional Organizations                              
 Dress/Uniform Policy                                         
EQUIPMENT MAINTENANCE                            
 Names And Addresses Of Maintenance Companies                                    
 Maintenance Procedures                                   
FILING                                                              
 System Used                                                      
 Procedure For Opening A File                          
 Procedure For Storing A File                         
 Procedure For Correcting A File                           
 Retention Schedule                                           
 Narcotics Record                                            
 Tickler File Used                                                
FINANCIAL                                                        
 Bonding Information                                         
 Bookkeeping Procedures                               
 Fee Schedule  
Assignment Acceptance Policy                                                      
 Professional Courtesy List                                 
 Acceptable Payment Methods                             
 Billing Schedule, Credit Refusal Letter            
 Collection Letters                                               
 Collection Procedures                                         
 Name Of Collection Agency                        
 Procedures To Follow In Case
 Patient Bankruptcy
 Receipt Sample, Ledger Sample
 Patient Statement Sample or superbill
 Daily Earnings Record
 Monthly Disbursement Sheet
HOUSE CALL PROCEDURES(If any)
 Handling An Emergency
HOSPITAL AFFILIATIONS
 Names
Telephone Numbers
 Departments Frequently Used
Admitting Procedures
Visiting Hours
 INSURANCE POLICY INFORMATION
 Sample Forms
Insurance Forms
Medicaid
Medicare
Universal Insurance Form
Workman's Compensation
LEGAL INFORMATION
HIPAA Documentation
License Numbers
Medical
Narcotics
Liability Policy Information
Procedure To Follow If Served.A Subpoena
Procedure For Withdrawing From A Case
MAIL
Processing Outgoing Mail
Processing Incoming Mail
REFERRAL PROCEDURES
Hospital
Other Physicians
 Laboratories
SAMPLE FORMS (MISCELLANEOUS)
Letter Style
Patient Introduction Sheet
Release Form for Medical Information
Consent Form
Letter Of Withdrawal
SECURITY MEASURES & ALARM SYSTEMS

Answering Statement
Screening Procedures
Message Procedures 
Frequently Called Telephone Numbers
Emergency Telephone Numbers
PURCHASING PROCEDURES
Name of companies
Name of sales reps

  

Students Rights and Responsibilities

Student Rights and Responsibilities

Log in using the AC Connect Portal

In order to receive your AC Connect Email, you must log in through AC Connect at https://acconnect.actx.edu .

If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".

Expected Student Behavior

POLICY FOR STUDENTS REQUIRING THEA REMEDIATION:
Students that have been identified for THEA-required remediation must, according to Texas State Law, participate continuously in their THEA-remediation courses or they will be withdrawn for ALL course work, including the AH courses, through an administrative withdrawal for THEA non-compliance.  If you have any questions about THEA-remediation, please call the Advising and Counseling Center at 371-5440 or 354-6007.   

WITHDRAWING FROM A COURSE:
It is the responsibility of the student to officially drop or withdraw  from a course.  Failure to officially withdraw may result in the student receiving a grade of “F” in the course.   
Students are not automatically dropped from their class roles as a result on non attendance.

STUDENT GRIEVANCE PROCEDURE:
A student who has a problem with the course or the course instructor should make every attempt to resolve the problem with the course instructor.  If that is not successful, the student may appeal the decision of the instructor to the Program Director, the Dean of the Health Sciences Division, Vice President of Academic Affairs,  and the President -- IN THAT ORDER.   Please refer to the current Amarillo College catalog for complete explanation of the grievance procedures.

CELLULAR TELEPHONES AND PAGERS:
Pagers and telephones are disruptive during class time.  Telephones must be turned off during class time with the exception of emergency personnel, pagers must either be turned off or set on vibrate during class time.   Please notify me in writing if you fall in this category, otherwise failure to comply will result in you being asked to leave class for that day.  You will still be responsible for the material covered in class.  If you feel that you will have an emergency during class time, leave the number of the student services office and they will contact you immediately.  The number is 371-5300. 

ACADEMIC DISHONESTY:
Academic dishonesty shall constitute a violation of the college rules & regulations & is punishable as prescribed by Amarillo College Board policies.  Academic dishonesty shall include, but is not limited to, cheating on a test, plagiarism, and collusion.  “Cheating on a test” shall include:

•    Copying from another student’s test paper.
•    Using test materials not authorized by the person administering the test.
•    Collaborating with or seeking aid from another student during a test without permission from the test administrator/instructor.
•    Knowingly using, buying, selling, stealing, or soliciting, in whole or in part, the contents of an administered/unadministered test.
•    Substituting for another student, or permitting another student to substitute for one’s self, to take a test.
•    Bribing another person to obtain an administered/unadministered test or information about an administered/unadministered test.

“Plagiarism” shall be defined as the appropriating, buying, receiving as a gift, or obtaining by any means another’s work and the unacknowledged submission or incorporation of it in one’s own written work. 

“Collusion” shall be defined as the unauthorized collaboration with another person in preparing written work for fulfillment of course requirements.
 

Grading Criteria

EVALUATION METHOD:
QUIZZES:
Daily quizzes will be given at the discretion of the instructor. 
Quizzes may or may not be announced by the instructor. 
Material covered by these quizzes will consist of review material or new material assigned in class. 
Quizzes may be given orally, fill in the blank, matching, crossword puzzles, take-home, online, or in a group.
IF A QUIZ IS  MISSED, THERE WILL BE NO MAKEUP QUIZZES. 
If a student arrives late to class, while a quiz is in progress, he/she will NOT be given extra time to complete the quiz.  If a student arrives late to class after a quiz has been given, he/she will not be allowed to take the quiz.

        •    The quizzes will be worth 15% of your FINAL GRADE.  
     
HOMEWORK:
Dressing For Success:
The student will be expected to dress for class on the assigned Wednesday,
(See Dates Listed below)
as if they were preparing for a job interview. 
This means no jeans, shorts, sweats and other apparel that would not be appropriate for the medical office, clinic or hospital setting.  I do not need to remind you that your clothes should be clean and pressed.  If you come to class with clothes wrinkled or uncleaned, points will be deducted. 
You are not expected to go out & buy a new wardrobe.  Please pay attention to personal hygiene. 
Remember your makeup, nail polish, jewelry, & perfumes should be conservative. 
The student will need to prepare the night before what they plan to wear.

 Please remember that your first impression is very important, it could mean whether or not you get the job. 

Your assignment is to dress professionally and to turn in a typed description of your apparel on the assigned Wednesday.
This typed description must include why you feel your attire is appropriate for an interview for a medical facility. 
The typed assignment will be due at the beginning of class, No Exceptions. 
Any student who fails to turn in a typed description of their apparel will receive a zero (0) whether they are dressed for class.
Failure to dress as requested will result in a zero (0) for that day's homework grade.  
This exercise will be included in your homework grade. 
No late apparel descriptions will be accepted.  Most students have fun with this assignment.

Dressing for Success will be on the following dates:
November 6th
November 13th
November 20th

 

•    No quiz or homework grades will be dropped. 

MAJOR EXAMS:
Exams will be announced during class at least a week in advance of the exam date. 
Most major exams will be given online, however, some of the exams may be administered on a mini blue-book scantron. 
Major Exams may be given in four types of format.  Online, scantron and/or fill in the blank and take-home exams. 

The student will have a 77 hour window or 3 day window to take an online exam.
Time limits are 60 to 80 minutes depending on the number of questions on the exam.
Once the exam has started the clock is running, you cannot pause the exam, once it starts the exam must be completed in the time allowed.
As each question is answered the student must submit the answer and proceed to the next question.
When the exam is completed the student must submit the exam for grading.
Students will be able to see the exam score after the exam has been submitted for grading.

All exams will open @ 6:00pm on the assigned date and will close @ 11:59pm on the due date.
Please refer to the Syllabus calendar and course announcements for the exact dates that the exams will be available.

TAKE-HOME EXAMS
Major Exams that are considered take-home exams will be treated as the other major exams that are given during class time.  Take-home exams are due at the beginning of class.

If you are not in class on the day a take-home exam is handed out, you will be able to makeup this exam, however, the exam will be considered LATE.  There will be a 20% deduction from the exam grade, regardless of the reason for missing class that day.

If a take-home exam is due and the student is unable to attend class, it is the STUDENT’S RESPONSIBILITY to make arrangements for the exam to be delivered to the instructor no later than 5:00 pm on the date due. No take-home exams will be accepted after the stated time. 
There will be a 20% deduction from the exam grade.

Students with questions regarding examination results may review examinations, under the supervision of the MDS faculty, by appointment only.  Students who feel that a question was scored improperly must submit the following to the appropriate instructor, in writing. 

    •    The exam question and the reason for requesting an instructor review of the score.
    •    The page and paragraph number, in the student's textbook or lecture notes, that verifies that the student's answer is correct.  Other sources of information, such as textbooks that have not been assigned, will not be considered.

The request must be submitted within one (1) calendar week after the instructor notifies the student of the grade.  The student will be notified within one (1)calendar week if the points have or have not been awarded.  Exam questions from an exam given more than one (1) week previously will not be considered.

Exams will be worth differing numbers of points (which is a different total each semester).  The letter grade is calculated by dividing the number of points earned on an exam by the total number of points possible on an exam. That percentage obtained will then be applied to the grade scale listed below:
           
        •    Major exams will be worth 45% of the final grade.

Mandatory Tutoring :  In an effort to increase retention in MDS and CMA courses, any student who scores below a 70% on any exam (excluding the Final Exam week) must complete a mandatory tutoring assignment before taking the next exam. Before receiving a skills assignment, students must first schedule a time with the instructor. The assignment will be given at that time.  THIS IS MANDATORY.

GRADING SCALE:              
A =     90.0 % - l00.0 %                                       
B =     80.0 % -  89.9 %
C =     70.0 % -  79.9 %
F =     69.9 % or less %


Final grades will not be rounded in this course.

It is the sole responsibility of the student who has been absent to arrange with the instructor to makeup any missed exams.  When the student returns to class after an absence, the student will be expected to fully participate in any class activities including quizzes or exams.

GRADING SUMMARY:
Attendance               15 % of the Final Grade
Quizzes/Homework  15 % of the Final Grade
Major Exams             45 % of the Final Grade
Comp. Final               25 % of the Final Grade
                                   100%


MAKE-UP EXAM POLICY (In-Class or Take-home)
•    Any student who misses a major exam regardless of the reason(s) for missing the exam, must contact the instructor to make arrangements to make up the exam.  The student must contact the instructor within 48 hours.  If an exam is given on Tuesday and you do not contact the instructor until Friday morning, the student will be unable to schedule the make-up exam!
•    The make-up exam will be scheduled at the convenience of the instructor
•    Any student who does not contact the instructor within the specified 48 hours will not be permitted to make up the missed exam. There are no exceptions.  Any student that does not make up a missed exam will receive a grade of zero (0) for that exam.
•    The student should keep in mind that there will receive a 20% deduction for taking an exam after the exam was originally administered.
•   The department has an answer machine. 
The student should call the department number (806) 354-6068 and leave a message in order to comply with the 48-hour rule. 
Please leave the Date, Time of the call, Name of the student, & exam missed. 
The student may e-mail the instructor at jemassie@actx.edu.
•    If the student is unable to contact the instructor or the office, it is the student’s responsibility to designate someone else who can do this for the student.          
•    All make-up exams, with the exception of a take-home exam, will be given in the Testing Center on the Washington Street Campus.
•    The Testing Center is located in the Student Service Center, north of the library on the Washington Street Campus.
•    All makeup exams will be graded at the convenience of the instructor.
•    Please remember to bring your I.D. with you.  Your exam will not be administered without the proper identification.
•    Please contact the testing center personnel on the date you wish to take your make-up exam, in order to ensure that your make-up exam is available.

•    TESTING CENTER PHONE NUMBER IS 371-5445 for Washington Street Campus:

•    HOURS FOR THE TESTING CENTER (WASHINGTON STREET CAMPUS)
    Monday - Thursday  8:00 A.M. -   7:00 P.M.
    Friday                        8:00 A.M. -   5:00 P.M.


    *** Makeup exams will not be given out the last hour before closing.

There will be NO makeups for Online Exams.

FINAL EXAM:
A COMPREHENSIVE FINAL EXAM WILL BE GIVEN IN THIS COURSE. 
The final exam is worth 25% of the final grade. 
The final exam will be administered online. 

If a student misses the designated time for the final exam, a grade of zero (0) will be given for the exam, unless an incomplete has been granted.

Arrangement to receive an incomplete "I" grade for the course must be made prior to the date of the final exam.
Incompletes are granted only for emergency situations such as hospitalization of the student, serious injury to the student on the day of the final exam, etc.

Incompletes will not be granted for situations involving vacation plans, transportation difficulties, doctors appointments, etc.

Students who need to request an incomplete must do so prior to the scheduled time of the final exam with appropriate documentation given to the instructor.

 

Attendance

ATTENDANCE POLICY:   
"Regular attendance is necessary for satisfactory achievement.  Therefore, it is the responsibility of the student to attend class.." 
Any student who is chronically late to class or leaves early or is absent more than 3 times during the course may earn a failing final course grade.

Attendance will be taken at the beginning of all class meetings
100 points will be given to all students who arrive on time to class and who stay for the entire class period. 
Students who arrive late (15 minutes) or leave early (15 minutes), regardless of the reason, will be awarded only 50 points.  
Attendance will be worth 15% of your final grade.
 

Calendar

Aug. 26th 
Syllabus

Unit II
Chapter 3 -   Coping Skills for the Medical Assistance  

Sept. 2nd
Chapter 4 -   Therapeutic Communication Skills

Sept. 9th
Chapter 5 -   The Therapeutic Approach to the Patient with a Life-Threatening Illness

Exam 1        Chapters 3,4,& 5

Sept. 16th
Chapter 4 -    Therapeutic Communication
Chapter 5 -    Patient Education

Exam 1        Chapters 1, 2, 3 OPENS Sept. 6th @ 6:00pm
Exam 1        CLOSES Sept. 9th @ 11:59pm

Sept. 14th - 16th
Chapter 6-     Medicine and Law
Chapter 7-     Medicine and Ethics

Sept. 21st - Sept. 28th
Chapter 8 -    Technology & Written Communication
Chapter 9 -    Telephone Techniques

Exam 2        Chapters 5, 8, & 9 OPENS Sept. 29th @ 6:00pm
Exam 2        CLOSES Oct. 3rd  @ 11:59pm

Sept. 30th - Oct. 12th
Chapter 10 -   Scheduling Appointments & Patient Processing
Chapter 11 -   Daily Operations in the Ambulatory Care Setting

Exam 3         Chapters 6 & 7 OPENS Oct. 7th @ 6:00pm
Exam 3         CLOSES Oct.11th @ 11:59pm

Oct. 14th - 21st    
Chapter 12 -   The Health Record

Exam 4          Chapters 10, 11, 12, & 13 OPENS Oct. 21st @ 6:00pm

Exam 4          CLOSES Oct. 25th @ 11:59pm

Oct. 26th - Nov. 4th
Chapter 14 -   Basics of Diagnostic Coding
Chapter 15-    Basics of Procedural Coding

Nov. 9th - Nov. 18th
Chapter 17-    Medical Billing & Reimbursement

Exam 5         Chapters 14, 15, 16, & 17 OPENS Nov. 18th @ 6:00pm
Exam 5         CLOSES Nov. 22nd  @ 11:59pm

Nov. 23rd – Dec. 2nd 
Chapter 18 -   Patient Accounts, Collections, & Practice Management
Chapter 19 -   Banking Services & Procedures
Chapter 20 -   Supervision & Human Resource Management
Chapter 23 – Career Development and Life Skills

Exam 6         Chapters 22, 23, 24, 25 & 28 OPENS Dec. 6th @ 6:00pm
Exam 6         CLOSES Dec. 9th @ 11:59pm
Calendar is subject to change:

Additional Information

Student Help Center:  371-5992 

The Student Help Center provides Amarillo College Students with technical assistance. 

If you need to update your computer or check for viruses, the center will provide these services FREE OF CHARGE to AC Students.  Your instructor highly recommends that students take advantage of these services!

Location:  Washington Street Campus, Library – Suite 205

Hours:
Monday - Thursday    8:00am to 5:00pm
Friday                             8:00 am to 5:00pm

After 5:00pm  Monday – Thursday
Student Help Desk will be located on the 4th floor of the Lynn Library – Washington Street Campus.

Important Dates:
Aug. 26th           First Day of Class
Sept. 32nd         Labor Day - NO Class
Nov. 26th          Last day to drop or withdraw from a course
Dec. 16th-19th   Final Exams

 

Syllabus Created on:

08/25/19 7:43 PM

Last Edited on:

08/25/19 9:02 PM