If you have a disability (learning, mental, physical) that affects your ability to participate effectively and have access to any program or service at Amarillo College please contact Disability Services at (806) 345-5639 . Our offices are located in the Student Service Center office 112. More information may be found at www.actx.edu/disability.
Disability Services facilitates access to all programs and services according to the ADA, Americans with Disabilities Act and Section 504 of the Rehabilitation Act, as well as other federal and state laws.
Amarillo College is committed to providing equal access to all programs and services, including all working, learning, and service environments that affect equal access for persons with disabilities. This commitment to provide equal access and opportunity for persons with disabilities is in compliance with federal and state law. Amarillo College also strives to provide Electronic and Information Resources (EIR) that are accessible to all authorized users.
If you find you are unable to access material in an accessible format please contact the Disability Services Office at (806) 345-5639 . This office will work in conjunction with other campus resources to address and accommodate your issue in a timely manner.
As a student you may experience a range of issues that can cause barriers to learning, such as strained relationships, increased anxiety, alcohol/drug problems, feeling down, difficulty concentrating and/or lack of motivation. These mental health concerns or stressful events may lead to diminished academic performance or reduce a student's ability to participate in daily activities. Amarillo College offers services to assist you with addressing these and other concerns you may be experiencing. If you or someone you know are suffering from any of the aforementioned conditions, you can learn more about the broad range of confidential mental health services available on campus by calling the AC Counseling Center at 806-371-5900. The AC Counseling Center website is https://www.actx.edu/counseling/ . Also, if you are in need of social services (affordable housing, utilities, transportation, food, clothing, childcare, medical/dental/vision, legal), please call the AC Advocacy & Resource Center at 806-371-5439. The AC Advocacy & Resource Center website is https://www.actx.edu/arc
The Tutoring for Success policy applies to any student whose grade or performance in the course falls below a departmentally determined minimum threshold. In either of those cases, the instructor will direct the student to the appropriate tutoring service, which may be faculty-led, discipline-specific, and/or general. Under this policy, the instructor will follow specific departmental guidelines governing the use, duration, and grade component of the tutoring need.
Students who do not attend class on or prior to the census date will be administratively dropped. Effective Fall, 2016
Students who wish to withdraw from a course must complete all steps indicated on the Academic Withdrawal Request form by the course withdrawal deadline.
NOTE: Students who are attending Texas institutions of higher education, for the first time fall 2007 and later, may not withdraw from more than six courses during their academic career. This withdrawal limitation does not include dual credit or developmental classes (Senate Bill 1231 Rule 4.10.) For more information on Drop and Withdrawal Policies, please visit the Registrar's Office Web site.
The Amarillo College Privacy Policy is found at https://www.actx.edu/-amarillo-college-privacy-notice , and applies to all Amarillo College students. If you have questions about this privacy statement or you believe that your personal information has been released without your consent, send email to humanresources@actx.edu .
BNKG-1351-001 Selling Bank/Financial Products and Services
Characteristics and benefits of bank/financial products and services. Emphasis on the personal selling process and quality customer service. Application of personal selling, cross-selling, and related product benefits to individual customer needs.
Student ResourcesStudent Resources Website
Notice to Students enrolled in an educational program for preparation of issuance of certain occupational licenses:
Students enrolled in an educational program in preparation for obtaining certain occupational licenses are potentially ineligible for such license if the student has been convicted of an offense. For further information, please contact:
Melodie Graves
Justice Involved Advocate
Student Service Center 117
mgraves24@actx.edu
806-371-5995
Make appointment at https://melodiegraves.youcanbook.me
You can also contact the Legal Clinic, or the faculty member in charge of the educational program that you seek to enroll in. The further information you will receive will include notification to you of your right to request a criminal history evaluation letter from the licensing authority in order to clarify your particular situation.
(3 sem hrs; 3 lec)
Hybrid
Although you have outside buying options available, speak with your instructor before buying from a source other than the AC Bookstore. We want to ensure you have the correct product.
Purchase an access code to the electronic text (e-text) for:
Customer Service Skills For Success
by Robert Lucas, 8th edition
ISBN 1265868670
$62.75 @ AC Bookstore
Binder to retain handouts and learning materials
Notebook/paper and pencils/pens for note-taking and in-class assignments.
Access to a computer and high-speed internet to access the electronic version of the textbook, access Blackboard content and quizzes, and to complete research activities and group projects in Microsoft Word and Microsoft PowerPoint. Computer labs are available on the Amarillo College campus if you need access to a Windows-based computer.and high-speed internet connection.
Access to a printer to print, or ability to come to campus to pick up, learning materials, assignments, and exam materials.
Interview Portfolio which you were issued in a prior course. You will be adding additional materials to the portfolio throughout this course.
Upon completion of the course, students will be able to:
In order to receive your AC Connect Email, you must log in through AC Connect at https://acconnect.actx.edu .
If you are an active staff or faculty member according to Human Resources, use "Exchange". All other students, use "AC Connect (Google) Email".
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Students are expected to maintain a high standard of individual honor in their scholastic work. Students who are guilty of cheating, plagiarism, copying, or dishonesty may receive a 0 on an assignment; may be excluded from class with a grade of F; or, in flagrant cases, may be suspended from the College. The Faculty of the Business Technology Program reserve the right to ask a student to verify any portion of a test or assignment by reproducing any specific section or the entire test/assignment in question. Any action that compromises the computer systems at Amarillo College, including but not limited to hacking or cracking, can result in a grade of "F" in this course and possible further disciplinary action. |
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Course grades will be assigned based upon the following criteria:
Grades scored between
89.5% and 100% = A
79.5% and less than 89.5% = B
69.5% and less than 79.5% = C
59.5% and less than 69.5% = D
0% and less than 59.5% = F
Student evaluation is based upon the following assignments and weights:
Attendance (7) - 5%
Essay (1) - 10%
Student Presentations (3) - 15%
Resume and Professional Portfolio (7) - 20%
Quizzes (6) - 30%
Final: Mock Interview (1) - 20%
A list of specific assignments and their due dates are provided in the Weekly Assignments area in Blackboard.
All Week 1 assignments must be completed by Monday, 10/31 @ 10pm, in order to be considered PRESENT in the course. Failure to complete all assignments by this date may lead to an administrative drop from the course.
Check your email daily. The email address used by your instructor is the @amarillocollege.com email address issued to each AC student. Your instructor will communicate important course updates, guidance, and hints via email.
Complete assignments by the scheduled date/time. The more effort you put into keeping on top of the assignments, the more you will learn, the more you will enjoy the course, and the more likely the workload will not feel burdensome.
Students should plan on spending a minimum of 6-10 hours per week on this course. Actual amounts will vary depending on weekly assignments and topic complexity.
Your instructor, Mr. Bowden Jones, may be contacted by email through the course in Blackboard. If Blackboard is not available, please email bejones35@actx.edu.
Emails are typically answered within 24 hours. If you do not receive a response within that timeframe, please resend your message as a reminder.
The outline below represents a planned schedule for the course. Actual dates are subject to change. Please check your email daily for course updates from your instructor.
IMPORTANT DATES TO REMEMBER:
October 24: Fall 2 Classes Begin
October 31: Census Day (Administrative Drop for Non-Attendance)
November 7: Spring/Summer Registration Begins
November 24-27: Thanksgiving Holiday (AC closed)
December 7: Last Day to Withdraw
December 15: Last Day of Course
December 16: Fall Commencement
10/20/22 7:49 PM
10/20/22 9:01 PM