Amarillo College reserves the right to amend or otherwise revise this document as may be necessary to reflect future changes made to the Information Technology (IT) environment. You are responsible for reviewing this Policy periodically to ensure your continued compliance with all Amarillo College IT guidelines. In accepting a user account, the user agrees to this policy.
This document has been reviewed and endorsed by the Information Technology Committee and its members, while enacted and enforced by the Dean of Information Technology Services/Chief Information Officer and the staff of Information Technology Services.
This document establishes general guidelines that apply to all users of Information Technology resources owned or managed by Amarillo College, including but not limited to AC students, faculty, staff, external individuals (such as AC contractors) or organizations and individuals accessing external network services, such as the Internet, via AC's Information Technology facilities.
The policies described in this document apply to all information technology owned or managed by Amarillo College and represent the minimum appropriate use policies for IT. Individual departments may have additional (and more restrictive) policies regarding IT resources held in those departments. Users should contact the specific departments for questions about each department's specific Acceptable Use Policy.
These policies and guidelines have been designed with two guiding principles in mind:
Examples of primary uses:
The following list, while not exhaustive, provides some specific guidelines for appropriate IT use:
A. Access to Information Technology (IT) Resources
Central IT Resources
Students, faculty, administrators, staff and recognized student organizations may obtain IDs for use with the central IT activities related to instruction, research or College administration.
In the event that any student, faculty, administrator or staff person leaves, resigns or in any way concludes his or her relationship with Amarillo College for whatever reason:
Other IT Resources
Most of Amarillo College's IT facilities and services—such as the computer-equipped classrooms, video conferencing rooms, consulting services, voice mail, and training—are available only to members of the College community and authorized guests. Information Technology Services is responsible for planning and budgeting for central IT services. For more detailed information about access to any facility or service, visit the ITS home page at http://www.actx.edu/its/, email email@example.com, phone the Technology Information Center at (806) 371-5100, or visit the Technology Information Center on the Washington Street Campus (Russell Hall, room 121) or the Information Technology Services at the West Campus (Building B, room 120).
Departmental IT Resources
For information concerning access to departmental IT resources, contact the appropriate department chair.
Remote Access to IT Resources
Amarillo College does not provide modem pool and/or remote access dial-in capabilities, however most resources are accessible through the commercial Internet, the AC website, and myAC.
B. Data Security and Integrity
ITS Maintained Equipment
ITS provides reasonable security against intrusion and damage to files stored on the central IT facilities. Neither the College nor any IT staff member can guarantee protection against media failure, fire, floods, etc. Neither can ITS guarantee protection from unauthorized access of personal data on College IT facilities. Users should use all available methods to protect their files, including the frequent changing of their passwords and storing back-up copies of information off site. In the event that data have been corrupted as a result of intrusion, ITS should be notified immediately. Every reasonable attempt will be made to restore files to their status prior to intrusion; however, ITS cannot guarantee restoration.
Department IT Equipment
Upon request, the IT staff will assist in implementing procedures to maximize individual user security. Although ITS backs up some departmental servers at departmental requests and makes reasonable attempts to protect those servers from intrusion, it does not provide the same level of protection or offer restoration of files stored on all departmental servers. Therefore, it is especially important that each department has a back-up strategy and security plan for their IT resources. ITS will consult on those plans upon request.
College Bandwidth Management
Information Technology Services reserves the right to manage the College’s voice, data and video bandwidth allocation based on criteria for bandwidth management involving the integrity and robustness of College owned equipment, data, and services as well as the appropriateness of bandwidth use when compared to the College’s academic goals, administrative missions, and appropriate use policy for information technology.
Access by IT Staff on Behalf of the College
Access by Administrators of Departmental IT Systems
Individual departments must have guidelines consistent with College policy, state and federal laws which deal with access issues of their IT resources.
Users should not expect privacy of any electronic communications
IT systems’ administrators may see the contents of electronic communications due to serious addressing errors or as a result of maintaining the communications system. In those cases where administrators do see the contents of private electronic communications, they are required to keep the contents confidential. Users should be aware that the current design of the networks is such that the privacy of electronic communications cannot be guaranteed.
D. Ownership of Copyright for Materials Developed with AC's Resources
Amarillo College has established guidelines related to ownership of copyright property. The exact policies and procedures relating to copyrights may be obtained from the AC Library or online from Section DBD of the Board Policy Manual.
E. Responsibility for Errors in Software, Hardware, and Consulting
Information Technology Services in conjunction with department points of contact makes its best effort to maintain an error free IT environment for users and to ensure that the IT staff is properly trained. Nevertheless, it is impossible to ensure that IT system errors will not occur or that IT staff will always give correct advice. Amarillo College presents no warranty, either expressly stated or implied, for the services provided. Damages resulting directly and indirectly form the use of campus resources are the responsibility of the user. However, at the request of the user, when errors are determined to have occurred on IT facilities, members of the IT staff will make a reasonable attempt to restore lost information to its state prior to the failure, at no cost to the user. As part of maintaining the IT environment, the IT staff applies vendor-supplied or locally developed fixes as appropriate when problems are identified. Given that vendors may be involved and that staff resources are finite, no guarantee can be made as to how long it may take to fix an error once it has been identified.
When software errors are considered major problems or could produce inaccurate results, users will be notified as soon as possible using appropriate electronic and/or other media.
F. Changes in the AC IT Environment
When significant changes in hardware, software or procedures are planned, Information Technology Services will notify the affected departments/business units. The affected departments/business units will then notify their departmental user community through email and other media to ensure that all users have enough time to prepare for the changes and to voice any concerns that they might have.
G. Comments, Suggestions, Corrections, etc.
Questions concerning this or any other Information Technology Policy can be directed to Information Technology Services at firstname.lastname@example.org.
H. Revision History
Last updated: 4/22/2010
This is a publication of Information Technology Services. For further assistance please contact the Technology Information Center (806) 371-5100, or email email@example.com.