Printing from Colleague
Published June 22, 2021 By Thomas de JesusPrinting from Colleague is now done via the browser's native print function. You can export to excel or print to PDF. There are just a few requisite steps needed for Printing to PDF, the first being make sure you are printing your pdf from Adobe Acrobat or Adobe Acrobat Reader.
https://helpx.adobe.com/acrobat/kb/not-default-pdf-owner-windows10.html
Support - Creating Your Own Ticket
Published July 9, 2018 By Thomas de JesusITS is now opening our support ticket system college wide. It's called Service Now External Link , and it allows you to request service and explain issues in a way that puts you in contact with the IT personnel assigned to your particular request. It's easy to use, but here are a few visual steps.
- Log in to Service Now with your ACNetID and password. It's the same id and pwd you use for ACConnect, Blackboard and most other web applications (except UILive, that's a separate system)
- After logging in you will be taken to your homepage within Service Now. It's a lot to take in, but you really only need to be concerned with two places. Here is a look at the homepage:
- Let's take a closer look. Note the RED ARROW:
Create a New Incident is where you request service. Here are the steps:
- Click on Create a New Incident
- Who is this for? By default the logged in user is filled out here, but you can request service for another person, for example, a Staff Assistant requesting service for a faculty member.
- Select the impact. Remember, not every incident is High Impact.
- Give it a short description. This is the title of your request.
- Give it a long description. This is the part where you give the most detail.
- Click Submit.
- Your Requests - The lower right hand of your homepage allows you to see the status of your requests. It looks like this:
GoTRAC Systems Coming Soon!
Published February 27, 2019 By Shane Hepler
Major IT Maintenance: June 17, 2021
Published August 17, 2018 By Shane HeplerPreventative Maintenance: Begins 5:30PM June 17 – 5:00 PM June 21
Colleague UI 5 Transition
Published August 1, 2018 By Shane HeplerEllucian has put out a new version of Colleague that we call UI 5 that we have to transition to. It works in any browser, mobile phones and tablets.
MS Word Tips
Published June 26, 2018 By Thomas de JesusMicrosoft Word has changed over the years. Here are a couple of quick tips that make life easier when creating/editing documents.
(Windows) - Minimize Every Open Window Except Yours
Published June 26, 2018 By Thomas de JesusSometimes, you need to be able to get to the computer desktop. This can be an annoying task if there are many open windows which have to be minimized individually. This tip makes this procedure a snap!
Creating Shortcuts to a Website
Published June 26, 2018 By Thomas de JesusThe following steps will guide you through the process of creating a desktop shortcut to a website using Firefox, Chrome or Internet Explorer (IE).